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CRC Specialist

Company: PennyMac
Location: Las Vegas
Posted on: June 12, 2021

Job Description:


**Do you enjoy helping others? Are you the "go to person" at work or in your community? Would your friends and peers describe you as friendly and curious?**

**We really should talk...**

PennyMac wants great people with a passion for assisting others as candidates for a Customer Service Representative (CSR) position.

**No finance background...No problem**

Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry - great, but if you need support learning - that works too. We will provide you what you need through a **paid class training program** to set you up for success. If you can bring us your commitment for helping others - we'll teach you the financial expertise. At PennyMac, the customer experience is our top priority, and we're looking for individuals that:

+ Have relationship building skills and are devoted to providing excellent customer service

+ Have experience in **people facing industries** including service, retail, healthcare, or hospitality

This is a **full-time hourly position** with starting pay up to **$20/hour** with a monthly bonus plan that offers the potential to earn up to an extra **$400-$500 or more per month** based on achievement of objectives.

We continuously strive for a **diverse and inclusive** workplace where we **respect** and **value** our associates for their unique perspectives and experiences.

The following qualifications will get you **noticed** !

+ A minimum one year proven sales experience required

+ Strong presentation and sales skills with the ability to apply them via telephone

+ Strong communication; tone of voice, volume and pace of sales pitch, subtly mirror a prospect's tone of voice and style of talking

+ Ambitious, self-motivated personality with a strong work ethic

+ Sense of self confidence and strong self-assuredness to succeed.

+ Personal computer knowledge, including proficiency in Word and Excel Detail oriented with good organizational and follow-through skills

+ Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively

+ Must be a team player with strong attention to detail

+ Ability to deliver timely and accurate information in a fast-paced environment

+ Critical thinker with problem solving skills, mathematical skills and sound judgment

+ Ability to make decisions independently within set policy and procedures

+ Ability to gain customer commitment and acknowledgement that you're offering them real value

+ Years of Experience: 1 year

+ Education: High School Diploma/GED

**Years of Experience:**



High School Diploma/GED

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**Requisition ID** _21-20944_

**Location** _US-NV-Las Vegas_

**Position Type** _Regular_

**Category** _Customer Service/Support_

**Education** _High School Diploma/GED_

**Years of Experience** _1_

Keywords: PennyMac, Las Vegas , CRC Specialist, Other , Las Vegas, Nevada

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