Customer Care Representative I

Company: Anthem, Inc
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Description

SHIFT: Day Job

SCHEDULE: Full-time

Responsibilities:

Responsible for successfully completing the required basic training.

Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:

+ Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Analyzes problems and provides information/solutions.

+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Researches and analyzes data to address operational challenges and customer service issues.

+ Provides external and internal customers with requested information.

+ Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

+ Uses computerized systems for tracking, information gathering and troubleshooting.

+ Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

+ Seeks, understands and responds to the needs and expectations of internal and external customers.

+ Required to meet department goals.

Qualifications

Requirements:

+ Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

+ For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS45674

Keywords: Anthem, Inc, Las Vegas , Customer Care Representative I, Other , Las Vegas, Nevada