VIP Lounge Manager (Luxor)

Company: MGM Resorts
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Location:

Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The VIP Lounge Manager is responsible for overseeing the daily operations of all VIP Lounges. They will manage the VIP Lounge Supervisors and VIP Lounge Representatives. Manager must be able to lead and motivate employees to ensure exceptional service is provided. Must model S.H.O.W Service Basics in all aspects of business and be knowledgeable and able to communicate and lead all initiatives that ensure successful operation. All duties are performed in accordance with the departmental and Mandalay Bay policies, practices, and procedures, as well as within the framework and intent of MGM Resorts Int. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

• Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest. Identifies and resolves inefficiencies/concerns that effect the Casino VIP Services operation. Execute all payroll and time keeping forms for agents in the Casino Marketing Department.
• Oversees performances of staff: interviews, hires, trains, develops, counsels and evaluates as necessary.
• Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. Provide feedback to staff on their performance. Address disciplinary concerns, counsel and mentor employees.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Researches data and trends, recommends courses of actions to reduce cost and maximize casino revenue. Keeps abreast of current advances and practices in the Hotel/Casino Industry.
• Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

• Bachelor Degree or equivalent experience.
• Two (2) years of prior relevant experience.

PREFERRED:

• Bilingual, English as the primary language.
• Previous experience working for a similar resort.
• At least 2 years hotel or casino marketing experience including at least (1) year supervising or leading a team.

Keywords: MGM Resorts, Las Vegas , VIP Lounge Manager (Luxor), Other , Las Vegas, Nevada