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VIP Lounge Representative

Company: Caesars Entertainment
Location: Las Vegas
Posted on: June 13, 2021

Job Description:





CaesarsEntertainment is the world's most geographically diversifiedcasino-entertainment company. Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on fourcontinents. Caesars-affiliated casino resorts operate primarily under theHarrah's, Caesars and Horseshoe brand names.Affiliates of Caesars also own the World Series of Poker and the LondonClubs International family of casinos.The Caesars Entertainment familys success is a result of an unblinkingfocus of building loyalty and value withguests through a unique combination of great service, excellent products,unsurpassed distribution, operational excellence and technology leadership.Caesars and its affiliates are committed to environmental sustainability andenergy conservation and recognize the importance of being a responsible stewardof the environment.







Teammembers of the Caesars family of resort casinos are driven by our Mission,Vision, and Values. We take great pridein living our values Integrity, Service with Passion, Celebrating Success,Diversity, Caring Culture, and Ownership every day. Our mission We inspire grown-ups to play?fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorableexperiences, personalize rewards and delight every guest, every team memberevery time, we invite you to explore our dynamic yet unique careeropportunities.





Job Description:
JOB SUMMARY AND ENVIRONMENT:
As a VIP agent you will be responsible completing arrival and departuretransactions for our VIP guests checking in/out of the hotel. VIPrepresentatives assist in booking all dinner, show, entertainment, and anyadditional requests for our VIPs. Additionally, VIP agents are resources forall guest questions and are empowered to assist VIPs when resolving any guestconcerns.

SUPERVISION RECEIVED:
Hotel Supervisor & Hotel Manager

RESPONSIBILITIES AND AUTHORITIES:
1. Process check-in and check-out transactions for VIPs
2. Assist VIPs with questions about the city and property
3. Assist VIPs with booking dinner, show, etc
4. Assists with guest service recovery
5. Maintains and Upbeat and Positive attitude at all times
6. Responsible for being apprized of current events in hotel to assist VIPs

7. Acts a liaison on behalf of the guest to expedite guestrequests

8. Maintains a professional and courteous attitude towards allguests (internal and external)

9. Anticipating guests needs and guest expectations

NON-PHYSICAL QUALIFICATIONS:
1. Strong Interpersonal and communication skills.
2. Proficient in a second language would be beneficial.
3. Self starter with strong problem solving ability

THE PHYSICAL QUALIFICATIONS LISTED GENERAL REQUIREMENTS FOR THIS POSITION. THEACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDINGON THE INDIVIDUAL TASKS BEING PERFORMED.

PHYSICAL QUALIFICATIONS:

1. Ability to perform reaching, stooping and /or crouching motions repeatedly
2. Must be able to communicate verbally
3. Must be able to stand for extended periods of time

4. Must be able to lift 25lbs.

THE ABOVE DESCRIPTION DENOTES SOME OF THE SPECIFIC CHARACTERISTICS
WHICH ARE NECESSARY TO PERFORM THE PRINCIPLE FUNCTIONS OF THE JOB AND ARE NOTINTENDED TO BE A DESCRIPTION OF ALL THE WORK REQUIREMENTS THAT MAY BE INHERENTIN THE POSITION.

CAESARS PALACE IS AN EQUAL OPPORTUNITY EMPLOYER.WOMEN, MINORITIES AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.



Caesars Entertainment reserves the right to make changes to thejob description whenever necessary.



As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration foremployment without regard to race, national origin, gender, age, religion,disability, sexual orientation, veteran status, or marital status.

Keywords: Caesars Entertainment, Las Vegas , VIP Lounge Representative, Other , Las Vegas, Nevada

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