Casino & Total Rewards Cashier - Bally's Las Vegas

Company: Caesars Entertainment
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

JOB SUMMARY Cage Marker issuance/redemption and Front Money Deposits/Withdrawals AF/Discounts Title 31 and all other AML regulations R/S ticket redemptions Answer telephones Travelers checks Wire transfers Casino Credit Applications Chip redemptions Check Cashing and Credit Card Cash Advance Coupon redemption Fast Cash redemption Numerous bank accountabilities Foreign currency Foreign chips Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures. Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs. Issues comp. in accordance with department comp and guidelines. ESSENTIAL JOB FUNCTIONS: Ensure excellent guest service and demonstrate a sense of urgency while performing duties Always present oneself as a credit to the department Serves as Caesars Rewards and customer service role model for other employees. Meet attendance guidelines of the job and adhere to the departmental and company guidelines. Ability to adapt quickly to rapidly changing business levels. Attend department meetings and information sessions. Effectively and enthusiastically communicates the benefits of the customer loyalty program Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.). Promotes and executes customer promotions flawlessly. Creates and maintains customer accounts ensures data is accurate Collaborates with work group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures. QUALIFICATIONS: Mus be 21 of age of older High School diploma or equivalent preferred Ability to maintain composure and excellent guest relations under all circumstances Strong interpersonal and teamwork skills Emphasis on well-groomed appearance to ensure and promote positive image. Must be able to read, write, speak and understand English. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast-paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second-hand smoke. INFORMATION PROVIDED BY: FLSA: Exempt (Salary): Non-Exempt (Hourly): Property Code: Multi-Property: Dual Rate: Bonus Plan: MGNT CSA Other License(s) Type: EEOC Code: Discl aimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Keywords: Caesars Entertainment, Las Vegas , Casino & Total Rewards Cashier - Bally's Las Vegas, Other , Las Vegas, Nevada