Assistant General Manager (Mr. Chow)
Company: Caesars Entertainment
Location: Las Vegas
Posted on: June 12, 2021
JOB DESCRIPTION: The Restaurant Manager is responsible for
the day-to-day operations of the outlet including, but not limited
to employee relations and developing and implementing objectives in
accordance with budgetary and service requirements.
Essential Duties and Responsibilities:
Maintains high levels of customer satisfaction by building
relationships with the guests (through table touches, greetings or
warm farewells) and encourages employees to build relationships
with the guests. Resolves customer complaints and/or service
deficiencies by listening to the guest, responding with sincerity,
and using appropriate service recovery tools. Uses tools such as
Avero to analyze business trends and employee performance.
In conjunction with the Food and Beverage Operations Director,
develops ideas to maximize revenue and/or reduce expenses,
outlining goals and objectives.
Making sure that the restaurant and/or bar are in compliance with
the Health Department Regulations and Standards and maintain the A
grade. Knowledge of Health Department Rules and Regulations.
Maximizes employee morale through leading by example in
demonstrating Spotlight 5 behaviors to both guests and employees
and provides the tools, guidance and support needed to enable all
restaurant employees to give world class guest service.
Conducts individual and team QIT, CIPs, EOS/SFS, Step 1 and Buzz
sessions and uses the Harrah's coaching cycle in giving both
positive and corrective feedback.
Follows and enhances departmental and restaurant specific policies,
procedures and sequence of service.
Additional duties as requested by the Food and Beverage
Must have a positive and professional interaction with all
Consistently demonstrates excellent communication and facilitation
Assists co-workers as needed.
Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail
High school diploma or equivalent required. College degree
Minimum five years high-volume Food and Beverage experience.
Minimum three years supervisory experience.
Must be congenial and have neat, professional appearance with good
Must be reliable and conscientious.
Possess the ability to interact (in English) with guests,
co-workers and supervisory staff.
Must be accuracy and detail oriented.
Strong interpersonal and communication skills.
Ability to act quickly and exercise good judgment under pressure
and/or conflict situations.
Knowledge of current PC software including word processing and
Proficiency in Point of Sales systems (i.e. Micros,
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.
Keywords: Caesars Entertainment, Las Vegas , Assistant General Manager (Mr. Chow), Other , Las Vegas, Nevada
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