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Lead Medical Support Assistant

Company: Department of Veterans Affairs
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

  • Videos


  • Duties




The incumbent serves as a Lead Medical Support Assistant in the Radiology department at the Las Vegas VA Medical Center. Incumbent will be responsible for duties including receipt, intake and indexing of health and administrative information. The incumbent will interface with personal computer applications as well as numerous VISTA applications.

Learn more about this agency


The Lead MSA operates within the Radiology department Call Center and front desk check in and monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training and coordinating training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

Work Schedule: Varying schedules

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process



Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

Certification. None required.

Grade Determinations:GS-7 Lead MSA

Experience. One year of experience equivalent to the next lower grade (GS-06) level.

In addition to the one year of specialized experience at the next lowest grade (GS-06) level, candidates must demonstrate the KSAs below:

  1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

  2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

  3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

  4. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff.

  5. Ability to provide staff development and training.

  6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

References: VA Handbook 5005/53 Part II, Appendix G45 which can be found in your local Human Resources Office.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is a periodic walking, standing, bending, and lifting. No special physical demands are required to perform the work.


There is no educational substitute for the grade level of this occupation.

Keywords: Department of Veterans Affairs, Las Vegas , Lead Medical Support Assistant, Other , Las Vegas, Nevada

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