The incumbent serves as a Lead Medical Support Assistant in the
Radiology department at the Las Vegas VA Medical Center. Incumbent
will be responsible for duties including receipt, intake and
indexing of health and administrative information. The incumbent
will interface with personal computer applications as well as
numerous VISTA applications.
Learn more about this agency
The Lead MSA operates within the Radiology department Call
Center and front desk check in and monitors and makes work
assignments, provides input on performance, resolves daily
workplace issues and maintains efficient workflow. Assignments at
this level include, but are not limited to: assuring coverage of
all areas of responsibility; conducting ongoing reviews to ensure
quality of work; ensuring accurate and timely scheduling of
appointments; providing guidance to staff members to include
changes in policies and procedures; distributing and balancing
workload; creating and maintaining employee work schedules;
orienting and providing on-the-job training and coordinating
training for new and current employees; ensuring all training
requirements are met; organizing the work structure of his/her
assigned areas; and acting as liaison between MSA and staff in
order to resolve day to day conflicts.
Work Schedule: Varying schedules
Financial Disclosure Report: Not required
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
Citizenship. Citizen of the United States. (Non-citizens may be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Handbook 5005, part II, chapter 3, section A,
Certification. None required.
Grade Determinations:GS-7 Lead MSA
Experience. One year of experience equivalent to the next lower
grade (GS-06) level.
In addition to the one year of specialized experience at the
next lowest grade (GS-06) level, candidates must demonstrate the
Advanced knowledge of medical terminology and a wide range of
clinical flow processes relating to access to care across multiple
clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support
of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate
tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired
effect [and coordinating with a variety of interdisciplinary care
Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow
priorities, and adjust the flow of work to meet team and patient
needs. This includes the ability to follow-up on pending issues and
demonstrate an understanding of the impact of incomplete work
across multiple clinics.
References: VA Handbook 5005/53 Part II, Appendix G45 which can
be found in your local Human Resources Office.
Physical Requirements: The work is sedentary. Typically, the
employee may sit comfortably to perform portions of the work.
However, there is a periodic walking, standing, bending, and
lifting. No special physical demands are required to perform the
There is no educational substitute for the grade level of this