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VIP Lounge Representative (OC) - Bellagio

Company: MGM Resorts
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Location:

Las Vegas, Nevada

PRIMARY PURPOSE:

As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered * Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest * Resolve guest bills with casino hosts for any additional food, beverages or show tickets * Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures * Open the VIP lounge daily by following department standards including but not limited to: running VIPR reports for limo arrival and departure information, and assigning rooms for VIP arrivals * Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge * Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

* Able to effectively communicate in English, in both written and verbal forms * Ability to read and write proficiently to evaluate reports, correspondence and statistical information * Ability to multi-task and work well in a fast paced, team-oriented environment * Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine * Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail * Effective listening abilities with strong judgment skills * Knowledge of accommodations room capacities and amenities * Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts * Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

* High school diploma or equivalent

PREFERRED:

* One (1) year of guest service experience * One (1) year of Front Desk or Concierge experience * Bilingual * Experience with Opera software * Experience in a similar resort setting

Keywords: MGM Resorts, Las Vegas , VIP Lounge Representative (OC) - Bellagio, Other , Las Vegas, Nevada

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