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Reservations Sales Agent

Company: EagleRider Motorcycle Rentals and Tours
Location: Las Vegas
Posted on: June 13, 2021

Job Description:

We are looking for a team-oriented Reservations Sales Agent representative with first class communication skills that will handle the customer service and support of retail motorcycle rentals and EagleRider location support along with the ability to identify revenue opportunities. Reservations Sales Agent will represent EagleRider and interact with customers on behalf of the organization by assisting customers with questions and complaints, providing information on products and services as well as assisting Front Counter Agents at locations all over the country.Reservations Sales Agents engage customers via all company retail channels; Call Center, Online and In-Store, as part of our effort to facilitate customer service through all engagement points.Currently this is a remote, work from home position, which can change at any time. Reservations Sales Agents are expected to engage in the following daily:Manage large amounts of incoming calls and written customer service inquiries within a timely matterFollow communication scripts/templates when handling different products and topicsRetail Rental Reservations SupportClub EagleRider SupportEagleShare supportEagleRider location supportProvide accurate, valid and complete information by using the right methods and toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionIdentifying sales and up sell opportunitiesIdentifying and assessing customers' needs to achieve satisfaction with patience and professionalismTake the extra mile to engage customers with quick thinking and great problem-solving abilitiesFlexibility with a go with the flow attitudeAbility to efficiently use multiple web applicationsReservations Sales Agents should be willing and able to engage our customers via the following Channels:PhoneSkypeEmailLive ChatIn PersonRemote Requirements:Broadband internet connection (Cable/DSL)Quiet, private workspaceWe offer a competitive compensation package with great benefits and more. You will work in an engaging, collaborative and great culture environment.

Keywords: EagleRider Motorcycle Rentals and Tours, Las Vegas , Reservations Sales Agent, Other , Las Vegas, Nevada

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