Call Center Automotive Enthusiast
Company: CJ Pony Parts
Location: Las Vegas
Posted on: June 13, 2021
Do you eat, sleep, and breathe anything automotive? Are you
looking for a work environment that is as fast-paced as your car?
Do you have a passion for helping others? Does growing your skill
set in an enthusiast-driven company that values the work you do
If you answered YES to all of these questions, then this may be
the position for you!
CJ Pony Parts, Inc. is looking for a full-time Automotive
Enthusiast to join our growing team! Successful candidates will be
responsible for assisting customers in the purchase of their auto
parts by offering next-level customer service, knowledgeable and
helpful conversation, and timely follow-through. This team is
crucial to the happiness of our customers and their rides, so we
take it very seriously!
Think you have what it takes? Apply now and find out!
What your day-to-day would look like:
- Speak with other enthusiasts (customers) just like yourself,
and recommend the right products for their vehicle.
- Recognize when there may be a better option for the customers
build direction and provide recommendations.
- Work with other departments to provide updates on
industry-leading products & services, along with order status,
tracking information, etc. to the customer.
- Become a go-to person for any procedural or product questions
for in-house employees.
- Work with customers in our showroom, over the phone, and online
- Record details of customer interactions using our internal
- Follow up with customers regarding inquiries that could not be
- Notify supervisors regarding customer concerns or service
failures in an effort to provide exceptional experiences for our
- Take payment information and other pertinent information such
as addresses and phone numbers from customers.
- Work with our vendors and manufacturers to clarify
discrepancies or issues with any customer orders.
- Perform administrative tasks, such as responding to emails,
generating return labels, and updating vendor contacts.
- As a first touch-point to our customers, use your knowledge and
experience to provide recommendations on new products or techniques
to the Product Development Team.
- And much more!
The person were looking for will possess the following
- Ability to talk and interact with customers by delivering an
impactful experience that keeps them coming back.
- Enthusiasm for advancing not only your own toolbox of
knowledge, but also providing innovative ideas for the team as a
- Ability to learn and a strong work ethic. You will receive a
wide range of training starting on your first day.
- The ideal candidate wants to be the best at their job. They set
lofty goals and constantly seek to improve themselves.
- High character. Company culture is important to us.
- A passion for the automotive hobby.
- Education: High school diploma or general education
- Experience: At least one year of relevant experience is
- Specific Skills: Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to calculate
figures and amounts such as invoice quantity, unit prices, and
vendor discounts. Ability to calmly and appropriately handle upset
customers. Proficient in Word, Excel, and Outlook.
- Specialized Knowledge, Licenses, Etc.: None
- Competitive salary
- Company-funded events & activities
- Very affordable medical, dental, and vision insurance
- Health savings account
- Life Insurance
- Short Term Disability
- 401(k) plan with company match
- Flexible work hours
- Company-paid holidays
Who Are We?
Founded in 1985 by two friends and their passion for driving a
cool, classic Mustang, CJ Pony Parts is all about the love of
automotive restoration and performance hobby. Our ongoing mission:
The improvement of the automotive communities' ability to enjoy
their hobby is accomplished with an easy-to-use and function-rich
website backed by some of the best professional automotive
enthusiasts in the business who work 24/7 to ensure the best
quality and customer service!
Our culture is critical to our success and is based on our Core
Values of Teamwork, Respect, Customer Service, Integrity, and
CJ Pony Parts is an Equal Opportunity Employer.
Keywords: CJ Pony Parts, Las Vegas , Call Center Automotive Enthusiast, Other , Las Vegas, Nevada
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