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Call Center Automotive Enthusiast

Company: CJ Pony Parts
Location: Las Vegas
Posted on: June 13, 2021

Job Description:

Do you eat, sleep, and breathe anything automotive? Are you looking for a work environment that is as fast-paced as your car? Do you have a passion for helping others? Does growing your skill set in an enthusiast-driven company that values the work you do sound intriguing?

If you answered YES to all of these questions, then this may be the position for you!

CJ Pony Parts, Inc. is looking for a full-time Automotive Enthusiast to join our growing team! Successful candidates will be responsible for assisting customers in the purchase of their auto parts by offering next-level customer service, knowledgeable and helpful conversation, and timely follow-through. This team is crucial to the happiness of our customers and their rides, so we take it very seriously!

Think you have what it takes? Apply now and find out!

What your day-to-day would look like:

  • Speak with other enthusiasts (customers) just like yourself, and recommend the right products for their vehicle.
  • Recognize when there may be a better option for the customers build direction and provide recommendations.
  • Work with other departments to provide updates on industry-leading products & services, along with order status, tracking information, etc. to the customer.
  • Become a go-to person for any procedural or product questions for in-house employees.
  • Work with customers in our showroom, over the phone, and online via chat.
  • Record details of customer interactions using our internal ordering system.
  • Follow up with customers regarding inquiries that could not be immediately resolved.
  • Notify supervisors regarding customer concerns or service failures in an effort to provide exceptional experiences for our customers.
  • Take payment information and other pertinent information such as addresses and phone numbers from customers.
  • Work with our vendors and manufacturers to clarify discrepancies or issues with any customer orders.
  • Perform administrative tasks, such as responding to emails, generating return labels, and updating vendor contacts.
  • As a first touch-point to our customers, use your knowledge and experience to provide recommendations on new products or techniques to the Product Development Team.
  • And much more!

The person were looking for will possess the following qualities:

  • Ability to talk and interact with customers by delivering an impactful experience that keeps them coming back.
  • Enthusiasm for advancing not only your own toolbox of knowledge, but also providing innovative ideas for the team as a whole.
  • Ability to learn and a strong work ethic. You will receive a wide range of training starting on your first day.
  • The ideal candidate wants to be the best at their job. They set lofty goals and constantly seek to improve themselves.
  • High character. Company culture is important to us.
  • A passion for the automotive hobby.

Additional Requirements:

  • Education: High school diploma or general education degree (GED).
  • Experience: At least one year of relevant experience is preferred.
  • Specific Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to calculate figures and amounts such as invoice quantity, unit prices, and vendor discounts. Ability to calmly and appropriately handle upset customers. Proficient in Word, Excel, and Outlook.
  • Specialized Knowledge, Licenses, Etc.: None required.

Benefits:

  • Competitive salary
  • Company-funded events & activities
  • Very affordable medical, dental, and vision insurance
  • Health savings account
  • Life Insurance
  • Short Term Disability
  • 401(k) plan with company match
  • PTO
  • Flexible work hours
  • Company-paid holidays

Who Are We?

Founded in 1985 by two friends and their passion for driving a cool, classic Mustang, CJ Pony Parts is all about the love of automotive restoration and performance hobby. Our ongoing mission: The improvement of the automotive communities' ability to enjoy their hobby is accomplished with an easy-to-use and function-rich website backed by some of the best professional automotive enthusiasts in the business who work 24/7 to ensure the best quality and customer service!

Our culture is critical to our success and is based on our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.


CJ Pony Parts is an Equal Opportunity Employer.

Keywords: CJ Pony Parts, Las Vegas , Call Center Automotive Enthusiast, Other , Las Vegas, Nevada

Click here to apply!

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