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AR Client Coordinator

Company: Firstservice Residential
Location: Las Vegas
Posted on: June 13, 2021

Job Description:

AR Client Coordinator - Pre-collections Specialist

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The role is to drive customer satisfaction through prompt, customer friendly maintenance of accounts. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Responsible for responsible for maintaining the homeowner database with current and accurate information, including homeowner information and accounting records.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work as a team member and in accordance with FirstService Global Service Standards.
Operate within GAAP and FirstService Accounting guidelines.
Ensure all customer contact is handled in accordance with established procedures Responsible for reviewing accounts for collection eligibility, maintenance of credit history codes Responsible for processing of Collections related correspondence and payment plans, posting of payments Responsible for commutation with various collection agencies, and processing incoming requests for information, and updating account statuses.
Research, identify, and analyze discrepancies and recommend clear solutions Provide highest level of service to internal and external client, requesting assistance to resolve escalated billing issues Must possess time management and organization skills to effectively prioritize multiple objectives and achieve volume goals Responsible for payment processing of external collection payments Interacts successfully with all levels of management Assist and support other accounting and administrative duties as assigned

Additional Duties & Responsibilities

Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

N/A

Education & Experience

3 year experience in Accounts Receivable, in Collection preferred Experience in working with computerized General Ledger Accounting Systems Solid understanding of basic accounting principles, fair credit practices and collection regulations Proven high degree of accuracy along with an attention to detail for numbers High School Diploma or equivalent.
10 Key Proficient Proficient in English, Bilingual helpful

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Excellent people, team building and problem solving skills Strong knowledge of Microsoft Applications, especially Word, Outlook and Excel.
Excellent written and verbal communication skills.
Proficient math skills to include basic application and percentages Ability to make sound business decisions and work effectively with little or no supervision.
Strong Time Management and organizational skills.
Ability to handle confidential information/discretion must be used in releasing any information Willingness and aptitude to learn new tasks Willingness and ability to work in a fast paced environment to handle a large volume Ability to successfully work with a wide range of personnel including community managers, assistants, Board Members and all levels of management personnel

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association.
Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

WORKING CONDITIONS

Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employee to be exposed to the elements, which may include wind, rain, cold and extreme heat.
Professional indoor office environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

N/A

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Keywords: Firstservice Residential, Las Vegas , AR Client Coordinator, Other , Las Vegas, Nevada

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