CRC Specialist

Company: Tsd Global
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Job DescriptionJob DescriptionTSD Global is hiring now for on-site Call Center Customer Service Representatives. Hurry and get your foot in the door now for one of Nation's most established Contact Center Companies! We are offering highly coveted dayshift positions with weekends off!Job Responsibilities: Handle incoming calls and consult with customers regarding their business to effectively sell a variety of products and services to meet the customers needs through the use of rapport building, probing for needs and recommending a complete package Answer customer/client requests or inquiries concerning services, products, billing, equipment, and claims Provide customers with a positive sales and customer service experience Interact with multiple online systems while speaking with customers to initiate and complete service orders and handle customer requests Meet sales quotas and service objectives in a fast-paced call center environment Continually maintain working knowledge of all company products, services, and promotions Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards Follow established calling guidelines and procedures provided by management Interface with customers via inbound phone calls for the purpose of resolving routine problems with products and services Manage and service customer accounts, up-sell and cross-sell various products and services, and increase revenue through strategic product / service salesWe Offer:. Competitive hourly wages + additional commission opportunities. Weekly Pay. 50 cents pay increase after 90 days and annual pay increases. Monday - Friday Dayshift Schedules with weekends off!. Fast track advancement opportunities into leadership, training, quality assurance, HR and admin roles. Essential business worker certification during COVID - 19 if needed according to local laws and regulations. Medical, Dental and Vision Insurance offerings after 90 days tenure. 401k / 100% match. State of the art facilities, clean and secure work environment. Great culture and schedule for work / family balanceSkills and Knowledge: 6 months 1 year of sales, customer service, retail, restaurant or call center experience preferred Minimum of a HS Diploma or GED, Some college preferred. Must pass a background check Above average Computer / Windows and good typing skills are necessary to perform daily work functions Problem solving: ability to constructively handle unexpected problems. Strong analytical skills. Decision making: ability to make sound decisions given the information available. Leadership Potential: ability to lead people to accomplish objectives without creating hostility in the workplace. Takes initiative and demonstrates willingness to act with a sense of urgency. Ability to multi-task in a fast paced sales and customer service environment Must be able to work independently and as a team member Educate, sell, and resolve customer issues over the phone taking incoming calls from existing customers Subject-matter knowledge: sales, clients, and systemsCompany DescriptionA global leader in outsourced call center solutions. TSD Global has a worldwide presence with call centers located in the USA, and the Philippines. Each center and Work From Home Division features state-of-the-art Omni Channel Technology. The company has comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history with many Fortune 500 companies.TSD Global was established in 1989 as a direct marketing company. Today, TSD Global has evolved into a leading global provider of Omni Channel Call Center Services. With its diverse global presence, TSD Global now employs a workforce of more than a thousand employees and has been consistently recognized by Customer Interaction Solutions Magazine's annual industry report as one of the top call center operations in the world. TSD Global is a member of the Direct Marketing Association, Professional Association for Customer Engagement (PACE) and the Better Business Bureau.by Jobble

Keywords: Tsd Global, Las Vegas , CRC Specialist, Other , Las Vegas, Nevada