Guest Consultant at Cookies - Fulltime
Company: Green Thumb Industries
Location: Las Vegas
Posted on: June 13, 2021
The Role Cookies Vegas announces the invitation to submit
resumes/CV's for the position of Full-Time Guest Consultant.
Processing of candidates will occur throughout the year on an
ongoing basis. The pool of candidates from this recruitment may be
used to fill vacancies for the classification of Full-Time Guest
Consultant for up to one (1) year. Our Guest Consultants provide
excellent customer service and knowledgeable information on
cannabis products to patients and guests. Strives to provide a
superior patient experience for all guests at Cookies Dispensary.
Responsibilities Responsible for patient data, paperwork, and
upkeep. Coordinates with the General Manager and Dispensary Manager
on operating and inputting into the Essences EVS system. Maintains
accurate records of patient's identification and registration
documents, manage scheduling patient traffic flow, answer phones
and respond to patient and caregiver inquiries. Records, arranges,
and packages patient orders. Maintains an organized environment and
facility appearance. Welcomes patients and caregivers as they enter
the facility. Provide exceptional service for new customers,
answering any questions they may have and providing brief
orientations and tours when needed. Obtains the appropriate
documentation from each patient and caregiver at every visit,
ensuring validity of his or her identification and registration in
the EVS system and with the State's system when implemented.
Communicates with staff to maintain a steady patient traffic flow
to maximize sales and customer satisfaction. Responds to and
resolve patient requests, complaints, or compliments in person,
through email, and on the phone requesting supervisor support as
needed. Maintains a basic understanding of the medicine, products,
and services provided at Essence. Educates patients and caregivers
on the processes of registration, renewals, lost registration
documents, etc. Communicates with patients and caregivers about
their personal goals in using medical marijuana and provide
educational materials and resources for patients and caregivers as
needed. Ensures all patient and caregiver files are current and
required documentation is on file and follows all guidelines issued
by the State of Nevada. Qualifications A minimum of two (2) years
of cash handling, customer service experience is required. Ideal
candidates will have worked directly in a retail environment.
Previous experience working in a cannabis retail setting is
preferred. Basic to intermediate understanding of cannabis
products, different strains and medical benefits of cannabis use is
required Ability to keep a friendly, calm, and helpful demeanor in
high-stress situations and a continuously fast-paced environment.
Proven ability to accurately record data. Ability to answer a
multi-phone line system. Strong attention to detail with ability to
work in a fast paced, high-stress environment. High integrity and
honesty. Proficiency in windows-based software and internet
navigation. Ability to stand, reach, bend, and crouch repetitively
over an extended period of time. Ability to work in ever changing
physical conditions. Ability to lift up to 25 lbs at a time.
Knowledge of medical marijuana policies and laws. Ability to work
independently with little to no supervisor or as part of a team is
required. Must be able to obtain required licensing at time of hire
and submit personal information for licensing and fingerprinting.
Must be 21 years of age or older
Keywords: Green Thumb Industries, Las Vegas , Guest Consultant at Cookies - Fulltime, Other , Las Vegas, Nevada
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