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Assistant Executive Housekeeper (Signature)

Company: MGM Resorts
Location: Las Vegas
Posted on: June 12, 2021

Job Description:

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
  • Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards.
  • Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
  • Manages Human Resources responsibilities for Housekeeping to include:
  • creating a work environment that creates teamwork
  • performance feedback
  • recognition
  • mutual respect and employee satisfaction
  • quality hiring that encompass the company's diversity commitment
  • training
  • disciplinary action
  • succession planning processes
  • adherence to the company's status quo third party representation philosophy
  • compliance with company policies, legal requirements, and collective bargaining agreements

  • Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
  • Assumes full responsibilities of the Executive Housekeeper in his/her absence.
  • Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
  • Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
  • Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
  • Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
  • Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
  • Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
  • Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
  • Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
  • Establishes and maintains effective working relationship with all departments.
  • Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
  • Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
  • Performs other management duties as assigned/required.
  • Performs other job-related duties as requested.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in a related field, or equivalent experience
  • Two (2) years of relevant experience

PREFERRED:

  • 3+ years of supervisory experience in a major hotel/resort complex, preferred.
  • Minimum one-year supervisory experience in a Union (bargaining unit) property, desirable.
  • Fluency in English required; fluency in secondary (Spanish) language, preferred.

Keywords: MGM Resorts, Las Vegas , Assistant Executive Housekeeper (Signature), Other , Las Vegas, Nevada

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