Customer Service Representative - Call Center
Location: Las Vegas
Posted on: July 21, 2021
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures.
Based at the Gallagher Service Center on Rainbow Boulevard and the
95, this position has an hourly rate of $15 per hour plus benefits
that start on day one. You have the opportunity to significantly
increase your earning potential through our commission plan. The
schedule is typically 6 a.m. to 3 p.m. Monday through Friday - no
weekends or evenings!
Position Summary: The Customer Service Representative serves as a
liaison between policy holders, claimants, third parties and
internal staff, providing outstanding support and assistance.
- Deliver high-quality client service consistent with operational
standards and practices, while building relationships with existing
- Respond to inquiries via phone, chat and email to provide
policy and/or claims information and providing resolution.
- Assists customer with login issues and provides direction on
filling out vital forms.
- Follows-up on customer issues, researches problems and
processes documents necessary to ensure a successful
- Maintain satisfactory quality assurances scores and
consistently meet or exceed departmental performance metrics.
- High school graduate.
- Minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
- Working knowledge of Microsoft software, including Excel,
PowerPoint, Outlook and Word.
- Good verbal and written communication skills.
- Maintains a high level of integrity with clients and
establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
Gallagher offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more.
- Interested candidates must submit an application and resume/CV
online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement, which require, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal
employment opportunity and does not discriminate against nor favor
any applicant because of race, sex, color, disability, national
origin, religion, creed, age, marital status, citizenship, veteran
status, gender, gender identity / expression, actual or perceived
sexual orientation, or any other protected characteristic. Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.
Keywords: Gallagher, Las Vegas , Customer Service Representative - Call Center, Other , Las Vegas, Nevada
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