Small Business Client Service Manager -Commercial Lines Insurance
Location: Las Vegas
Posted on: July 21, 2021
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures.
Gallagher Select focuses on building out custom solutions geared
toward our small business clients, including the creation of a
service model designed to support the special needs of small
businesses. Today, we have over 32,000 clients who are serviced
within 15 locations across the United States in our Gallagher
Select Business Centers (GSBCs).
Do you thrive in a team environment versus being accountable for
your own clients? Are you a self-starter who prefers to work
remotely from home? Will the ability to flex your schedule to meet
your personal needs improve your work/life balance (upon approval,
after training)? If so, then our Gallagher Select Pooled Services
Team is the place for you!
The Pooled Services Team in Las Vegas has a unique structure so
that our employees have the opportunity to work with a variety of
clients across many business backgrounds. Our goal is to deliver a
customized service model that maximizes the experience for our
clients, as we consistently think of creative ways to provide our
clients with the best solutions.
The Select Client Service Manager is accountable for delivering
high quality and efficient service to external clients through the
day-to-day account management of an assigned group of accounts that
are similar in size with relatively simple to moderately complex
Directly contribute to key business outcomes such as client
retention, client satisfaction, client growth, enhancing AJG's
value to our clients and prospects, achieving operating/margin
targets and fostering a culture of performance and continuous
Work as a team to manage an assigned group of accounts.
Build, solidify and expand relationships with existing clients by
providing exceptional ongoing care.
Function as the primary contact for the client and the ultimate
owner of the renewal process, ensuring that the best possible
solution is delivered to the client in a high-quality & timely
- Bachelor's degree with 1+ years client service and/or claims
management experience -OR- High School degree/GED with 3+ years
client service and/or claims management experience.
- Producer's License.
- Proficiency in Microsoft Office.
U.S. Eligibility Requirements:
- High school diploma/GED. Bachelor's degree preferred.
- Property and Casualty License.
- Previous commercial insurance knowledge
- Experience with managing client relationships.
- Proficient in using technology as a tool to maximize
productivity and quality, i.e., Microsoft Office.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing
- Works in a self-directed manner.
Gallagher offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more.
- Interested candidates must submit an application and resume/CV
online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal
employment opportunity and does not discriminate against nor favor
any applicant because of race, sex, color, disability, national
origin, religion, creed, age, marital status, citizenship, veteran
status, gender, gender identity / expression, actual or perceived
sexual orientation, or any other protected characteristic. Equal
employment opportunity will be extended in all aspects of the
employer-employee relationship, including, but not limited to,
recruitment, hiring, training, promotion, transfer, demotion,
compensation, benefits, layoff, and termination. In addition,
Gallagher will make reasonable accommodations to known physical or
mental limitations of an otherwise qualified applicant with a
disability, unless the accommodation would impose an undue hardship
on the operation of our business.
Keywords: Gallagher, Las Vegas , Small Business Client Service Manager -Commercial Lines Insurance, Other , Las Vegas, Nevada
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