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Call Center Regional Manager LHSS

Company: LeafFilter
Location: Las Vegas
Posted on: September 11, 2021

Job Description:

At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference… both to the homeowners we support and the staff that’s at the heart of it all.  We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. Our award-winning product offerings include LeafFilter Gutter Protection, Leaf Home Safety Solutions, Leaf Home Water Solutions, and Leaf Home Enhancements which all provide ample opportunity to be part of a winning team. Our Call Center is the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company.

Position Summary:

The Call Center Regional Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. This include motivating, recognizing and rewarding, coaching, counseling, training and problem solving with the customer service agents.  The Regional Manager will demonstrate a high-level of professionalism while creating an environment that fosters teamwork and success.


Essential Duties and Responsibilities:

  • Manage and develop a successful team of call center representatives
  • Provide daily direction and communication to employees so that customer service calls are answered timely, efficiently and in a knowledgeable manner
  • Provides statistical and performance feedback along with coaching on a regular basis to each team member
  • Ability to multi-task, meet multiple deadlines and handle pressure with tact and poise
  • Addresses disciplinary and/or performance concerns according to company policy
  • Performs other duties as assigned by supervisor

 

Experience and Minimum Qualifications:

  • High School Diploma or equivalent.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Strong customer skills
  • Highly organized
  • Strong verbal and written communication
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

 

Preferred Knowledge, Skills, Abilities or Certifications:

  • Prior supervisory experience
  • Prior call center experience

 

Travel Requirements:

  • No travel required.

 

Overtime/Additional Hours Requirements:

  • Additional Hours May Be Required (Exempt Positions)

 

Physical Requirements:

  • Normal Office Environment
  • Indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Leaf Home Core Values

Our vision is to be the leading innovator of direct-to-consumer home safety and improvement solutions. To accomplish this goal, we look for the following qualities and values in our employees:

  • TNT - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow.
  • Teamwork - To present the very best home solutions on the market, our culture revolves around teamwork. Individual success is important to the Leaf team, but the way the team works together to deliver excellence is at the heart of the company’s success.
  • Ingenuity - Ingenuity and innovation are the factors that drive success for any brand, whether it’s exploring a new product market or connecting consumers with something familiar. These are valuable qualities that we strive to exemplify at Leaf.
  • Compassion - Home is where the heart is, and we understand and celebrate that. We strive to make each renovation or home upgrade stress-free and friendly, and we provide the best end-to-end service to inspire confidence in homeowners. Are we your company?

 

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.


Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

 

 

Keywords: LeafFilter, Las Vegas , Call Center Regional Manager LHSS, Other , Las Vegas, Nevada

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