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Assistant General Manager - Blvd

Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: September 15, 2021

Job Description:

Job Description

There’s something truly fun and exciting about Hilton Grand Vacations. Our encouragement drives us in making a positive impact and memorable experiences for our Owners, Team Members and guests. Our Team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations. We prioritize your wellness and life balance and strive to provide consistent schedules, dependable days off and reasonable work hours.

What will I be doing?

As the Assistant General Manager, you will be a hands-on leader for all operating departments and be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success.

Financial:

  • Builds and manages Association(s) operating and retail budgets.
  • Develops and maintains cost & labor controls

Quality Standards:

  • Conducts daily inspections of units, building, grounds, noting deficiencies of Team Members, contractors and physical appearance of property. Determines most appropriate and efficient method to address and seek innovative solutions.
  • Monitor daily service levels in customer interactions
  • Remains alert to potential problems or areas of concern, ensuring appropriate action.

Development of People Leaders:

  • Coaches, guides, and directs five (5) department leaders.
  • Counsels direct reports on job-related matters.
  • Guides and advises employees to achieve established goals and objectives.

Team Member Engagement & Community Involvement:

  • Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.
  • Lead daily leadership stand up meetings
  • Participate in department specific stand up meetings
  • Lead monthly staff meetings for the Executive Leadership and participate in the monthly department meeting
  • Lead quarterly team member town hall events & engagement

Key Information Points:

  • Direct Reports = 5
  • Total Resort Operations Team Members = 390-450 (seasonally)
Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • Minimum 5 years direct resort operations experience of which
  • Minimum 3-5 years of related experience
  • Minimum 2 years of Supervisory or Managerial experience
  • Excellent verbal and written communication skills
  • Experience with Loss and Prevention
  • Must be results oriented
  • Excellent Customer Service Skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree
  • 5 to 7 years in a related field
  • 4 years in a managerial role

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Keywords: Hilton Grand Vacations, Las Vegas , Assistant General Manager - Blvd, Other , Las Vegas, Nevada

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