Sampler Reservation Specialist (Call Center)
Company: Diamond Resorts International
Location: Las Vegas
Posted on: October 9, 2021
Under supervision the Sample Reservation Specialist activates
and books reservations for sampler packages.
ESSENTIAL JOB FUNCTIONS
Books and reserves Sampler Stays.
Contacts Sampler Vacation owners to encourage them to book
the point of contact for Sampler members.
Updates member about information.
Provides detailed information of products and services offered
at each resort, including resort and community
Responsible to be familiar with all aspects and amenities
offered at each resort.
Responsible for arranging and confirming special circumstances
or events with the resort(s) for Sampler
Must be able to consistently apply training received on
Maintains the established minimum target quota of twenty five
(25) Sample tour booking a week from January - March, twenty two
(22) tour bookings a week from April – July, twenty one (21)
booking a week from August - October, and twenty (20) bookings a
week for November and December.
Maintains the established required target monthly VPG of $3450
on all tours.
Maintains a cancellation rate of fewer than
Maintains a 70% call connect time each
Maintains a minimum of .70 bookings per
Maintains an error percentage rate under
Responsible for effectively managing assigned
Responsible for following guidelines as they relate to the “Do
Not Call” list.
Responsible for each Sample package before making a reservation
Complies with confidentiality standards in all facets of the
Completes all required Company trainings and compliance courses
Adheres to Company standards and maintains compliance with all
policies and procedures.
Performs other related duties as assigned.
LICENSE & CERTIFICATIONS
- Timeshare Agent License – as required by state
SKILLS & ABILITIES
This position requires the capability to understand and follow
both oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to
Maintains a typing proficiency at a rate of 35 words per
Must be able to operate general office machinery (i.e. phone,
computer, copy machine, fax machine, 10-key).
Computer proficiency in Microsoft Word, Excel and
Excellent customer service skills.
Proficient in time management; the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to
Recognizes an emergency situation and takes
Able to establish and maintain a cooperative working
Ability to interpret and create
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving
Able to perform a variety of duties, often
changing from one task to another of a different nature, with
impending deadlines and/or established
Performs well with frequent interruptions and/or
Basic math skills.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as ofAugust 02,
2021.If you apply to work at a Diamond Resorts company you will be
an applicant of a subsidiary of HGV. A transition to HGV will occur
as we integrate technology, systems and branding but it will take
time until our separate operating systems, employment policies and
benefits are fully integrated.As a result, for a period of time,
employees will receive correspondence and messaging from Diamond
Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Las Vegas , Sampler Reservation Specialist (Call Center), Other , Las Vegas, Nevada
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