Sampler Reservation Specialist (Call Center)

• Books and reserves Sampler Stays.
• Contacts Sampler Vacation owners to encourage them to book Sampler Stays.
• Be the point of contact for Sampler members.
• Updates member about information.
• Provides detailed information of products and services offered at each resort, including resort and community events.
• Responsible to be familiar with all aspects and amenities offered at each resort.
• Responsible for arranging and confirming special circumstances or events with the resort(s) for Sampler guests.
• Must be able to consistently apply training received on computer programs.
• Maintains the established minimum target quota of twenty five (25) Sample tour booking a week from January - March, twenty two (22) tour bookings a week from April – July, twenty one (21) booking a week from August - October, and twenty (20) bookings a week for November and December.
• Maintains the established required target monthly VPG of $3450 on all tours.
• Maintains a cancellation rate of fewer than 9%.
• Maintains a 70% call connect time each shift.
• Maintains a minimum of .70 bookings per hour.
• Maintains an error percentage rate under 10%.
• Responsible for effectively managing assigned leads.
• Responsible for following guidelines as they relate to the “Do Not Call” list.
• Responsible for each Sample package before making a reservation for fulfillment.
• Complies with confidentiality standards in all facets of the job.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• High School Diploma or equivalent.

• No prior experience or training required.
• No supervisory experience required.

• This position does not include supervisory responsibilities.

• Timeshare Agent License – as required by state law.

SKILLS & ABILITIES

• Maintains a typing proficiency at a rate of 35 words per minute.
• Must be able to operate general office machinery (i.e. phone, computer, copy machine, fax machine, 10-key).
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.