OPC Operations Manager
Company: Diamond Resorts International
Location: Las Vegas
Posted on: October 9, 2021
The Mid-Atlantic OPC Regional
Operations Manager is responsible for driving the region Off
Property Contact (OPC) Sales and Marketing programs to increase
tour flow profitability and growth. The manager creates, inspects
and implements company-wide best practices, and partners with the
Sales and Marketing teams to be accountable for Profit Per Tour
metrics and tour flow and profitability growth.
Strategizes with OPC leadership
on recruiting, training, evaluations, coaching, monitoring,
mentoring and ensures that motivation is being leveraged by OPC
Strategizes to achieve OPC
department’s monthly/annual tours and sales goals as outlined by
Strategizes to achieve better
than budget premiums Cost Per Tour (CPT), labor CPT and
experiential premiums usage vs non-experiential to increase Volume
Ensures that all processes and
initiatives are credited to Diamond Resorts
Offers solutions to correct cost
and volume deficiencies to Sales and Marketing
Leads department initiatives
that will increase productivity to achieve monthly/annual
production goals, while maintaining a positive work
Initiates weekly one-on-one
strategy meetings with OPC leadership to ensure department goals
are being met.
Strategizes with OPC leadership
to ensure that staff support the efficient use of marketing
Strategizes to ensure that OPC
leadership holds team members to individual minimum weekly tour
production standards as set forth in Agent compensation
challenges and solutions to upper management.
Strategizes, communicates and
coordinates any new initiatives or changes in Marketing programs
(booking/gifting policies) with Marketing management.
Inspects to ensure that OPC
staff and locations represent high standards of quality:
professional, appropriate and approved work attire at all times;
individual hygiene; and that locations meet organizational
Strategizes to ensure OPC staff
consistently has all tools and collateral needed to perform their
job, stocked at their respective locations.
Inspects and ensures that weekly
staff schedules are created and consistently distributed to staff
by the Friday of each week for the following week.
Runs and compiles daily, weekly
and monthly reports as directed by the Director of Marketing and
Regional Vice President.
Reviews and inspects team member
payroll (including timely approval of paid and unpaid time off
requests) to ensure it is completed in a timely manner using the
Company’s time management system.
Responsible for attending all
meetings and trainings, as requested by management.
Consistently practices the
Meaning of Yes® and maintains the highest standards of
professionalism when interacting with fellow team members,
management, owners, members and prospects.
Institutes OPC programs to grow
the company’s OPC tour flow for the Mid-Atlantic
Drives OPC performance across
the Mid-Atlantic region to ensure optimal execution within a matrix
Communicates with Global and
site-level Marketing on an ongoing basis to ensure best practice
with all programs in place.
Manages Company reports and
innovates new reports specific to the company’s OPC
Operates office machinery (i.e.,
computer, copy machine, fax machine).
Builds relationships with
Diamond Resorts International Leadership and Partners to facilitate
Documents goals, limitations and
issues in execution with regards to strategy.
Guides and manages product
updates to continuously improve OPC performance.
Validates that OPC program
elements are managed to Company standards in brand management,
hiring practices, minimum performance levels and other defined
Communicates with all Global,
Regional and site-level Marketing teams and the Vice President of
Sales on an ongoing basis on program performance and
Maintains and updates
established Company Standard Operating Procedures (SOP); audits
Field compliance with established Company SOP.
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
supervision to direct reports. Oversee and controls the work
performance of others in a close working relationship, often in the
same room or close proximity. A portion of the time may be spent
performing individual tasks similar to those performed by direct
reports. May participate in the interview, selection and training
processes, as assigned. May be responsible for assigning work to
direct reports, reviewing results in accordance to policies and
procedures, and providing recommendations to
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Ability to identify project tasks, ensure successful task
completion and influence without direct authority to achieve
Previous business development experience in a promotions,
marketing and sales capacity.
The OPC Operations Manager must
have advanced facilitation and relationship building skills in
order to influence Partner and Business Unit Leaders to coordinated
action and drive cross-functional teams to consensus with no direct
Experience in Marketing Package
Sales in Vacation Ownership.
Previous experience with design,
implementation and management of promotions for multi-site
Ability to develop and utilize
financial models and forecasting models. Experience in budgeting
and ability to understand basic financial statements.
Bilingual in Spanish and/or
Computer proficiency in
Microsoft Word, Excel and Outlook.
Understand how to
develop and implement business strategies.
interpret and create policies, procedures and manuals.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Keywords: Diamond Resorts International, Las Vegas , OPC Operations Manager, Other , Las Vegas, Nevada
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