OPC Team Lead
Company: Diamond Resorts International
Location: Las Vegas
Posted on: October 9, 2021
Under general direction, the Off
Property Contact (OPC) Lead is responsible for supporting the OPC
Manager in driving and increasing tour flow by assisting with all
external marketing activities at the designated location(s). The
Lead provides direct supervision of Lead OPC Agents, OPC Agents and
marketing support team members and implements strategies to
develop, train, and recruit OPC team members.
Assists in hiring, counseling,
coaching, training and managing Off Property Contacts.
Assists management in
achieving/exceeding departmental monthly budgets.
Assists with implementing
department initiatives to increase productivity while maintaining a
positive demeanor and work environment at all times towards guests
and team members.
Initiates and suggests plans to
motivate team members to achieve monthly/annual tours and sales
Ensures team members are using
company-approved scripts at all times when speaking to
Provides relief for team members
on breaks as needed.
Responsible for individual
production, consistently achieving established production standards
as outlined in department compensation plan.
Generates sales tours for each
Communicates the customer needs
and interests to management so the Company will continue to change
based on the market's needs.
Communicates information to
prospective clients regarding the area's locations and
Ensures OPC team members and
locations represent high standards of quality: appropriate and
approved work attire on at all times, practice good hygiene for
individuals, and professional appearance and organizational
cleanliness of locations.
Ensures OPC team members
consistently have all tools and collateral to perform their job
stocked at their respective locations.
Responsible for attending all
In-House, Regional, and staff meetings and trainings, as requested
Responsible for completing all
required company trainings and compliance courses as
Adhere to company standards and
maintains compliance with all policies and procedures.
Perform other related duties as
provides immediate supervision to direct reports. Oversee and
controls the work performance of others in a close working
relationship, often in the same room or close proximity. A portion
of the time may be spent performing individual tasks similar to
those performed by direct reports. May participate in the
interview, selection and training processes as assigned. May be
responsible for assigning work to direct reports, reviewing results
in accordance to policies and procedures, and providing
recommendations to management.
This position requires the
ability to understand and follow both oral and written instruction
as well as have knowledge of and properly use Standard English and
follow office practices. Must be able to communicate effectively
with others, analyze and resolve problems, maintain effective
working relationships, and interact successfully with internal and
Specific skills and abilities
include, but are not limited to the following:
application of sales techniques such as building rapport,
needs/value selling, negotiating and closing the sale.
Ability to conduct
oneself on a professional and unbiased manner at all
Must be able to
clearly explain the product and Sampler contract.
Computer proficiency in
Microsoft Word, Excel and Outlook.
Understand how to
develop and implement business strategies.
Excellent customer service
Excellent time management skills
and the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
Able to establish and maintain
cooperative working relationships.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a
variety of duties, often of a different nature, changing from one
task to another, with impending deadlines and/or established
Ability to speak
competently and confidently in a public setting.
Performs well with frequent
interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as ofAugust 02,
2021.If you apply to work at a Diamond Resorts company you will be
an applicant of a subsidiary of HGV. A transition to HGV will occur
as we integrate technology, systems and branding but it will take
time until our separate operating systems, employment policies and
benefits are fully integrated.As a result, for a period of time,
employees will receive correspondence and messaging from Diamond
Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Las Vegas , OPC Team Lead, Other , Las Vegas, Nevada
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