Lead Tour Receptionist
Company: Diamond Resorts International
Location: Las Vegas
Posted on: October 9, 2021
The Lead Tour Receptionist is
responsible for training and supervising the Tour Desk staff;
graciously welcomes and check-in clients arriving for a sales
presentation and coordinates the sales line (rotor), properly
assigning clients to sales agents. The Lead Receptionist is
responsible for daily data entry of tours, and updating &
maintaining all tour reports and balances the good faith
Trains and supervises all Tour
Desk team members.
Creates, updates and manages
Tour Desk staff schedules.
Graciously welcomes and
checks-in clients arriving for a sales presentation.
Obtains necessary information
from client to ensure accurate segment assignment.
Correctly assigns client to
appropriate sales agent based on specific type/rotor.
Prepares for scheduled tour
arrivals through the preparation of survey sheets; assures owner
information has been prepared in advance; note available agents on
rotor for client assignment.
Identifies which clients
provided a “good faith deposit” and process upon checking in for
Coordinates the sales line,
properly assigning clients to sales agents and updating tour
Updates and keep track of all
tour results & gifts provided.
Manages, account for and
reconciles good faith monies.
Prepares client booked vs.
showed reports for each tour wave in an accurate and timely
Updates tour information into
Atlas specifically through check-in, agent assignment, tour credit,
Verifies tour information in
Atlas is correct through the process of running reports and
Researches and prepares tour
information for the following four (4) days based on wave, tour
type and sales agent pre-assignment. Update and distribute report
Provides superior customer
service in accordance with the Company DRIven to Excellence
Consistently practice the
Meaning of Yes® and maintain the highest standards of
professionalism when interacting with fellow team members,
management, owners, members and prospects.
Operates general office
machinery (i.e., computer, copy machine, fax machine,
Completes all required company
trainings and compliance courses as assigned.
Adheres to company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
A minimum of six (6) months of
experience in the Hospitality, Administrative and/or Timeshare field required.
A minimum six (6)
months of supervisory experience in the Hospitality, Administrative
and/or Timesharefield required.
supervision to direct reports. Oversee and controls the work
performance of others in a close working relationship, often in the
same room or close proximity. A portion of the time may be spent
performing individual tasks similar to those performed by direct
reports. May participate in the interview, selection and training
processes as assigned. May be responsible for assigning work to
direct reports, reviewing results in accordance to policies and
procedures, and providing recommendations to
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Ability to lead and mentor a
Working knowledge of hospitality
or sales/marketing data systems.
Ability to make decisions
quickly and accurately.
Ability to work with minimal
Ability to take direction from
management and adjust to company's needs.
Ability to communicate in
English, in both oral and written form.
Ability to converse with
customers by telephone and in-person.
Excellent interpersonal and
Problem analysis and problem
Computer proficiency in
Microsoft Word, Excel and Outlook.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as ofAugust 02,
2021.If you apply to work at a Diamond Resorts company you will be
an applicant of a subsidiary of HGV. A transition to HGV will occur
as we integrate technology, systems and branding but it will take
time until our separate operating systems, employment policies and
benefits are fully integrated.As a result, for a period of time,
employees will receive correspondence and messaging from Diamond
Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Las Vegas , Lead Tour Receptionist, Other , Las Vegas, Nevada
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