Billing Coordinator @ Center Crossing
Company: Diamond Resorts International
Location: Las Vegas
Posted on: October 12, 2021
Under general supervision, the
Billing Coordinator is responsible to post annual maintenance fee
billings to owners and developers and reconcile against the Home
Owner Association (HOA) maintenance fee operating
Responsible for mailing the
annual billings pursuant to published schedule and new owner
billings that are assessed and mailed on a monthly
Ensures late notices are mailed
to delinquent accounts in a timely manner; processes monthly
billing reports and updates for year-end.
Ensures the monthly HOA and Club
collections, Move Open Credits (MOC), and Apply Open Credits (AOC)
routines and late, interest, and collection fee assessments are
processed in accordance with the Assessment, Billing, Collection
Upload statement data files to
third party printer for processing and proof sample statements and
inserts for accuracy the same day they are received.
Responds to all inquiries to the
billing email box within forty-eight (48) hours.
Assists with responding to all
Customer Account Tracking (CAT) items within 48 hours.
Maintains open communication
with HOA management to obtain the necessary approvals for billing
Sets up statement templates for
each resort and upload into Atlas/Clarity in order to be processed
by outside printing vendor.
Ensures the templates are set up
by the annual mail date for each resort.
Processes monthly adjustments
for upgrade cancellations.
Researches invalid addresses on
returned mail and process skip tracing when necessary.
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Computer proficiency in
Microsoft Word, Excel, and Outlook.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Basic math skills.
Please note that
Hilton Grand Vacations (HGV) acquired Diamond Resorts International
(DRI) as ofAugust 02, 2021.If you apply to work at a Diamond
Resorts company you will be an applicant of a subsidiary of HGV. A
transition to HGV will occur as we integrate technology, systems
and branding but it will take time until our separate operating
systems, employment policies and benefits are fully integrated.As a
result, for a period of time, employees will receive correspondence
and messaging from Diamond Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Las Vegas , Billing Coordinator @ Center Crossing, Other , Las Vegas, Nevada
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