Security Officer @ Polo Towers

• Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
• Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort's key card system.
• Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the company policy and procedure.
• Provides continuous professionalism and courtesy with every guest and team member interaction.
• Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports.
• Responsible for maintaining CPR/AED certification.
• Responsible for completing all incident and/ or injury reports for submission to risk management HR and resort management in a timely fashion.
• Identifies and assists management with trespassing problematic guests, visitors or team members.
• Maintains confidentiality of all security related matters at all times.
• Participates and assists management, as well as first responders in emergency situations.
• Conducts inspections of, and responsible for notifying management if any deficiencies are found with the security department's vehicles or equipment.
• Escorts team members or vendors through secure areas.
• Conducts key and safe assists as assigned.
• Acts as a witness to cash drops.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• High School Diploma or equivalent.

• A minimum of six (6) months of experience in the customer service field required.
• No prior supervisory experience required.

• This position does not include supervisory experience.

LICENSE & CERTIFICATIONS

• CPR/AED Certification (Adult, Infant, and Child Rescue).
• First Aid Certification.
• Driver's License (non-commercial) – must be state specific.

• Ability to prepare reports and written correspondence.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgement; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.