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Central Billing Office - Customer Service Representative - Call Center **Las Vegas**

Company: NYU Langone Health
Location: Las Vegas
Posted on: October 12, 2021

Job Description:

Position Summary:
We have an exciting opportunity to join our team as a Customer Service Rep.

In this role, the successful candidate acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism. The candidate will also work closely with customer service representatives to assist with daily operations.

Minimum Qualifications:
To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; 3 years experience in a similar role.

Preferred Qualifications:
Strong critical thinking and effective listening skills
Excellent interpersonal, oral and written communication skills
Epic systems experience preferred
Microsoft Office experience preferred
Strong PC skills preferred
Foreign language preferred
Recent experience in a major inbound call center preferred
Some knowledge of CPT and ICD10 preferred
Some knowledge of Healthcare revenue cycle / professional billing preferred
Professional demeanor and positive attitude required
Willingness to work a flexible schedule required
Team Oriented required
Adaptable to change
Self-control and patience
Strong Time management skills
Ability to operate under stressful conditions

Keywords: NYU Langone Health, Las Vegas , Central Billing Office - Customer Service Representative - Call Center **Las Vegas**, Other , Las Vegas, Nevada

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