Client Success Leader - Remote

Company: HR Pals & Recruiting Pals
Location: Las Vegas
Posted on: January 15, 2022

Job Description:

About The Role

The Client Success team works with our clients (pharmaceutical manufacturers) to maximize success for products launched on our platform (programs). The Program Manager is an integral part of this team, partnering with clients and internal teams to ensure successful launch and sustained growth of programs.

Key responsibilities include:
Own client engagement and overall plan for a successful launch - identify key drivers of success, and partner externally and internally to deliver key pre-launch milestones
Work consultatively with clients to nail down business rules/key decisions and ensure these decisions are well documented, communicated and tested internally
In the early days of a launch, organize internal teams to review early scripts, monitor for bugs and drive resolutions with a sense of urgency
Own monitoring of performance against key success metrics to proactively identify value levers. This will require partnering internally to build repeatable dashboards and decks, as well as custom analyses as needed
During launch and beyond, own overall client relationship - joint sessions to align on goals, narrative around program success and areas for improvement. Partner with clients where client investment is required and navigate areas where client push back may be needed.

Ideal Candidate Background
4+ years experience within either management consulting (healthcare focus) or health tech startup in a client-facing role serving pharmaceutical clients
Strong communication skills - able to partner with clients and internally to align on joint goals, messaging program outcomes and driving improvement areas. Able to navigate tough conversions as needed, including getting the client to deliver on their pieces
Data driven mindset - structured approach to identifying key levers and driving custom analyses as needed where existing tools don't provide the required insights
Overall demonstrated ability to drive results and outcomes, both through direct actions and influencing others
Able to think in terms of scale; make proactive recommendations around how to get smarter and use resources (tooling, process and people) more efficiently with each program

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Keywords: HR Pals & Recruiting Pals, Las Vegas , Client Success Leader - Remote, Other , Las Vegas, Nevada