Front Desk Clerk (Rio)

Company: Caesars Entertainment Corporation
Location: Las Vegas
Posted on: January 16, 2022

Job Description:

JOB SUMMARY:

* Greet guests in the hotel lobby and assist guests to successfully check in, check out, make duplicate keys using kiosks.
* Checking-in and checking-out guests, respond to inquiries and complaints in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
* Registers guests to room while receiving all pertinent information accurately.
* Perform guest registration and room assignments, accommodating special requests whenever possible.
* Pre-register and block reservations.
* Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.
* Handle guest check in and check out in accordance to hotel credit and cash handling policies in an efficient and friendly manner.
* Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
* Troubleshoot all in-room movie / phone / billing problems.
* Cancel room reservations according to procedures.
* Balance hotel accounts and cash bank daily.
* Prepare key packets, ensure miscellaneous brochures are fully stocked.
* Manage hotel room inventory, assign rooms remotely, and perform other tasks as assigned by supervisor or assistant manager.

ESSENTIAL JOB FUNCTIONS:

* Process check-in and check-out transactions for guests
* Greet guests in the lobby and help with line management and crowd control
* Assist guests with their self-check in and check out needs at kiosk stations
* Manage hotel room inventory
* Handle end of the day bookkeeping, auditing, and account reconciliation
* Assist guests with questions about the city and property
* Assist guests with booking dinner, show, etc. when necessary
* Assists with guest service recovery when possible
* Answer guest and team member phone or radio calls
* Always maintains and Upbeat and Positive attitude
* Responsible for being apprised of current events in hotel to assist guests
* Acts as a liaison on behalf of the guest to expedite guest requests
* Maintains a professional and courteous attitude towards all guests (internal and external)
* Anticipating guests needs and guest expectations
* Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.



QUALIFICATIONS:

* Strong Interpersonal and communication skills.
* Proficient in a second language would be beneficial.
* Self-starter with strong problem-solving ability
* One-year of experience in front desk or guest service field; 6 months experience in basic computer knowledge; team-player
* Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
* Close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand or walk for entire shift (an average 8-hour shift).

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

* Ability to perform reaching, stooping and /or crouching motions repeatedly
* Must be able to communicate verbally
* Must be able to stand and walk for extended periods of time
* Must be able to lift 25lbs.

Keywords: Caesars Entertainment Corporation, Las Vegas , Front Desk Clerk (Rio), Other , Las Vegas, Nevada