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Bilingual Customer Service Representative -Remote

Company: Fresh Talent Sources Inc.
Location: Las Vegas
Posted on: January 16, 2022

Job Description:

Fresh Talent Sources is looking for a BILINGUAL Customer Service Representative - Remote. All candidates must be able to communicate effectively both verbally and written in Spanish. This role will be responsible for educating and supporting the sales representative regarding the company products, digital tools and assets, and account issues with a focus on helping them to grow their customer base and overall sales. Must be willing and able to start on 2/21/22 and complete a 4 week training course Mon-Fri from 9 AM-5:30 PM EST Please keep in mind, Upon completion of training you will be required to move to second shift hours specified as M-F 2:30pm - 11:00pm EST

Responsibilities:

  • Provide excellent customer service - Engage knowledgeably and confidently when working with representatives or customers. Establish a connection with every representative and customer
  • Monitor and track website interactions - Navigate multiple websites and applications to research issues and log and track details of each interaction. Maintain a working knowledge of our website and mobile applications, products and business initiatives.
  • Working with customers and representatives efficiently - Establish a connection with every representative and customer

    Qualification:
    • Minimum two years of proven customer service experience i.e. bank tellers, retail sales, food service
    • Preferred 2 years in call center environment handling phone, chat and e-mail inquiries
    • High school diploma
    • All candidates must be able to communicate effectively both verbally and written in Spanish.
    • Proficiency with Microsoft Outlook, Word and Excel
    • Experience navigating both desktop and mobile applications
    • You have previously taught others how to navigate both desktop and mobile applications using voice or co-browse
    • Experience influencing, inspiring, and mobilizing individuals.
    • Experience transitioning between channels while servicing customers, including voice, email and chat (including co-browse.
    • Professional workspace including the ability to make the space fully private (i.e. four walls and a door) as well as access to directly connect to internet access
    • Has 200mbps to 500mbps ISP bandwidth with a direct connection to your ISP router is required
    • Laptop or Desktop computer with Windows10 OS, I5 to I7 processor and has 8GB memory (PC only. Apple/Mac products are not acceptable
    • Webcam is required
    • Use of virus protection (McAfee, Symantic, TrendMicro, Norton)
    • Two screens are mandatory - Desktop or Laptop display must be 20" or larger that requires HDMI or USB-C cable from laptop to second monitor.
    • External USB keyboard and mouse are required for all setups

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Keywords: Fresh Talent Sources Inc., Las Vegas , Bilingual Customer Service Representative -Remote, Other , Las Vegas, Nevada

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