Call Center Supervisor

Company: Gallagher
Location: Las Vegas
Posted on: May 15, 2022

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. Reporting to the Call Center Operations Manager, the Supervisor leads call center agents as they provide service to our clients via phone, chat and email. This may include coaching, mentoring and developing team members to ensure they are achieving optimal service levels. Essential Duties and Responsibilities:

• Supervises a team of 15 - 20 call center representatives.
• Ensures timely and courteous service to all Gallagher clients.
• Trains and develops hourly associates within their department.
• Provides customer service support to the largest and/or most complex clients.
• Implements the Service Center policies, procedures and operating plans.
• May directly anticipate and provide solutions to the most complex business, operations, and customer service problems. Required:
  • Associates degree and 5 or more years related experience required Preferred Qualifications:
    • Strong people and process management experience.
    • Call center experience. U.S. Eligibility Requirements:
      • Interested candidates must submit an application and resume/CV online to be considered
      • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
      • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
      • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
      • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Additional Information

Keywords: Gallagher, Las Vegas , Call Center Supervisor, Other , Las Vegas, Nevada