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Incident Coordinator - Las Vegas

Company: GeoComply
Location: Las Vegas
Posted on: May 15, 2022

Job Description:

Job DescriptionSalary: At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world's largest tech companies like DraftKings, FanDuel, the BBC and Akamai, we are the global market-leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted US IPO and various M&A opportunities.At the heart of it all is people - we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.Job SummaryAre you great at preventing and resolving critical incidents? Are you looking for an opportunity to contribute your talents and energy to the growth and success of a hyper-growth, pre-IPO unicorn?GeoComply requires an Incident Management Coordinator that serves as a point of escalation for improving the quality of our prevention, timely discovery, fast stabilization, and resolution of critical incidents and ensuring corrective measures are implemented successfully.The position focuses on establishing and ensuring adherence to SOC2 incident protocols and procedures to protect our clients, policies, standards, practices, departments, Business, and Functional levels, to achieve the required level of consistency, quality, and protection to meet overall business needs.What You Will Be Doing

  • Be on call as part of the Incident Management rotation.
  • Organize and chair incident response with Software Engineers/Developers, Infrastructure/DevOps, etc., for service restoration and documentation.
  • Provide internal and external updates with an Incident Scribe, when applicable.
  • Ensure new products, features, and services meet requirements to predict and alert on issues that may result in degradation or outages of services.
  • Monitor production environments and make sure monitoring tools are practical.
  • Monitor all communication channels where potential issues are reported.
  • Coordinate emerging incidents and monitor their resolution.
  • Perform incident impact analysis, including financial and/or impacts this may have on projects.
  • Develop postmortems and handoff to problem management to complete RCA and problem resolution.
  • Report incidents metrics and statistics to management on at least a monthly basis.
  • Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.
  • Support knowledge base articles related to process and producers and Determine if operations need to change to improve escalation or recovery efforts.
  • Working with Amazon Web Service (AWS) enterprise partners and tools such as PageDuty, G-Suite, Jira, Confluence, Statuspage.io, Slack, and OpsGenie.About You
    • Minimum three years experience in incident response, problem management, project management or production support, and completion of post-secondary education in a relevant field.
    • Communication is vital to you, and you are personable and communicate effectively to collaborate in English with diverse and geographically dispersed teams.
    • Experience managing responses to incidents, including front-line analysis and escalation.
    • Strong organizational, coordination and mediation skills to drive decision making.
    • Ability to understand business goals, technical and customer requirements, and how to prioritize issues and escalate as required.
    • Experience with Atlassian, monitoring, and on-call tools.
    • You can interpret contracts and SLAs.
    • Liaising with internal development and technical teams with an ability to gather all required information comes naturally to you.
    • Experience in data analysis, preparing incident/impact reports and presentations to C-Suite level.Desired Skills
      • ITIL Foundation v4 certification
      • Experience in Zendesk, Elastic/Kibana, PagerDuty and/or OpsGenie
      • Proven experience working on critical incidents
      • Russian, Ukrainian, and Vietnamese language skills are a plusAt GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world's largest tech companies like DraftKings, FanDuel, the BBC, and Akamai. We are the global market leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans for the next few years, including a targeted US IPO and various M&A opportunities.At the heart of it all is people - we are equally committed to creating and sustaining a world-class experience for our employees, customers, and partners.Let us share why we think you'd love working with us:
        • We have a track record of success and a planned vision for a promising future. GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fuelled that momentum with the expansion into new markets - media & entertainment and fintech.
        • We are proud of our values, and we live them in all of our actions, conversations, and work.#Build it Better, #Build it Bigger, #Build it Right.
          • We are proud to be part of a global team that develops award-winning solutions for some of the world's largest and most innovative companies.
          • We will support you on your learning journey. We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, and dedicated work hours for self-study.
          • We care about our team. Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package.
          • We care about giving back to the communities we live and work. GeoComply supports a broad range of community initiatives through donations and employee volunteer activities.
          • We know that work can be fun. We take the time to create employee events and experiences where everyone can connect and celebrate.Now What? Send us your resume. We Can't Wait To Meet You.

Keywords: GeoComply, Las Vegas , Incident Coordinator - Las Vegas, Other , Las Vegas, Nevada

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