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Representative,ClientSvc II-PT

Company: Canon Solutions America, Inc.
Location: Las Vegas
Posted on: May 16, 2022

Job Description:

US-NV-Las Vegas
Canon Solutions America, Inc.

Requisition ID: 27185
Category: Customer Service/Support
Position Type: Part-Time

Overview

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Responsibilities

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
  • Strong focus on providing good customer service.
  • Responsibilities may include Shipping/Receiving, Inventory Services, Warehouse
  • Site responsibility and location of coverage may change based on client and/or division need
    Mail/Courier Services: Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests.

    Shipping/Receiving: Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

    Inventory Services: Processes and monitors all inventory movement within assigned responsibilities, locations and organizations. Analyzes ongoing activity of inventory. Assists in identifying slow moving and obsolete inventory or when inventory levels are low. Monitors and communicates status of inventory. Initiates, conducts and reports on Physical Inventories.

    Warehouse: Responsible for the accuracy and control of the shipping and dock operations. Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required. Retrieves merchandise from stock or freight carrier, frequently with a palette jack. Verifies incoming shipments corresponding to packing lists. Completes required receiving documentation in order to maintain accurate department records. Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage. Responds to inquiries from internal personnel and customers and provides shipping status information.

    Qualifications

    Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

    HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
    • Prior experience in a customer service environment.
    • Good computer skills/technical knowledge.
    • Ability to multitask and prioritize in order to meet deadlines.
    • Good customer service and communication skills.
    • Ability to work with minimal supervision.
    • Ability to work OT as needed.
    • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
    • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
    • Ability to lift up to 50lbs.
    • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
      Company Overview

      About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

      Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

      We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

      We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

      If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

      #CSA

      Workstyle Description

      Full Time On Site (Hub) - This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

      Posting Tags

      #PM20 #LR-MR1
      PI177179400

Keywords: Canon Solutions America, Inc., Las Vegas , Representative,ClientSvc II-PT, Other , Las Vegas, Nevada

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