Lead Foreclosure Specialist
Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: May 16, 2022
Job Description:
Job DescriptionHGV NOW OFFERS DAY ONE TEAM MEMBER BENEFITS!!What
will I be doing?As a Lead Foreclosure Specialist, -you would be
responsible for executing your position's responsibilities in
alignment with our Spirit of Service culture and driving company
success through performing the following tasks to the highest
standards:The Lead Foreclosure Specialist will be responsible for
quality assurance of Asset Recovery process(es) for delinquent
Maintenance Fees (HOA), Delinquent Mortgage / Loans and Voluntary
Surrender of Vacation Ownership Interests (Timeshares). This
position is expected to assist in coordinating and processing
demand letters, warranty deeds, bankruptcy monitoring, legal fees
or invoices, and assisting the legal agents with Mortgage and HOA
foreclosures. - Lead Foreclosure Specialist will assist with
recovery efforts and process cancellations. The Lead Foreclosure
Specialist will be expected to assist with inbound calls, general
customer service calls and escalated calls.
- Audit Asset Recovery Processes (such as loan foreclosure, HOA
Foreclosure, deed in lieu of foreclosure, deedbacks) to ensure that
deadlines are met.
- Prepare deed or alternative ownership transfer documents for
execution.
- Process cancellations
- Provide cross training for new team members.
- Back up for review and submit foreclosures as scheduled or as
needed.
- Handle escalated calls.
- Coordinate and track foreclosures for all properties, update
statistics on foreclosures and provide timely follow-up on all
foreclosure accounts, coordinate any necessary legal activity
resulting from voluntary surrenders.
- Assist in facilitating HOA liens and foreclosures, including
the legal coordination and follow up;
- Maintain systematic and organized filing for all accounts with
legal action pending;
- Assist in the development and documentation of departmental
policies and procedures;
- Carry out any reasonable request or special project from
management.
- Assist in the training of all Portfolio Services Team
Members.
- Complete monthly audit to identify and isolate key problem
areas.
- Assist in tracking demand letters, warranty deeds,
bankruptcies, probate, HOA and foreclosures for all properties.
-
- Provide timely follow up on all pending defaults and
foreclosure accounts.QualificationsWhat are we looking for?Hilton
Grand Vacations is a leader in the vacation ownership industry,
operating with an unwavering commitment to innovation, quality, and
continued growth. At the core of our company's success are our Team
Members. To fulfill this role successfully, you must possess the
following minimum qualifications and experience:
- 1-3 years of related experience
- Organizational skills
- Communication skills
- Proficient in Microsoft Word and Excel
- High School diploma or GEDIt would be advantageous in this
position for you to demonstrate the following capabilities and
distinctions:
- 3-5 years related experience
- Proficient in Microsoft Access
- Timeshare, Legal or Real Estate experienceWe offer an excellent
benefit package to our full-time Team Members that include medical,
dental and vision insurance, 401K plan, Paid Time Off (PTO) program
and extraordinary travel benefits! We are an equal opportunity
employer and value diversity at our company. We prohibit
discrimination based on any legally-recognized basis, including,
but not limited to: race, color, religion, sex (including
pregnancy, lactation, childbirth or related medical conditions),
sexual orientation, gender identity, age (40 and over), national
origin or ancestry, citizenship status, physical or mental
disability, genetic information (including testing and
characteristics), veteran status, uniformed service member status
or any other status protected by federal, state or local law. We
will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact us to
request accommodation.
Keywords: Hilton Grand Vacations, Las Vegas , Lead Foreclosure Specialist, Other , Las Vegas, Nevada
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