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Loan Resolution Specialist (I, II, III)

Company: DIVIDEND FINANCE INC.
Location: Las Vegas
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout the RoleDividend Finance is looking for a Loan Resolution Specialist to join our fast-growing team. Loan Resolution Specialists are an integral part of Dividend's Operations team and will work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. This position is either in our Las Vegas, NV or San Diego, CA office.About the CompanyDividend is a leading FinTech point-of-sale lender for home improvement and solar financing solutions to property owners. From solar, air conditioners and roofing to windows and doors, Dividend is your one stop lender for all your home improvement financing needs. At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Oh, and we're also a pretty awesome company to work for. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look below and see if you think you'd be a good fit for Dividend. https://www.dividendfinance.com/our-culture Job Duties and Responsibilities

  • Communicates with late-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
  • Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
  • Communicates as necessary to third-party servicer account changes or required adjustments
  • Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
  • Performs skip tracing activities as needed to locate and contact delinquent customers
  • Document all customer interactions/account activities with concise and detailed account notes
  • Adhere to all Dividend policies and procedures, including State and Federal collection regulations
  • Other projects and duties as assignedQualifications and Skills• 3-4 years of collections and customer service experience • Works with thoroughness and high attention to detail • Exceptional written and verbal communication skills • High-level proficiency in Outlook, Word, Excel and other standard software products • Ability to multitask, prioritize projects, and report to several managers • A high level of enthusiasm, collegial attitude and a willingness to perform a wide range of tasks • Ability to work independently as well as collaboratively • Desire to work in an entrepreneurial but highly professional culture • Salesforce a plus • Bilingual – Spanish a plusDividend Finance, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: DIVIDEND FINANCE INC., Las Vegas , Loan Resolution Specialist (I, II, III), Other , Las Vegas, Nevada

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