Project Coordinator - CRM/Website Customer Onboarding - Remote
Company: Inside Real Estate
Location: Las Vegas
Posted on: May 16, 2022
Job Description:
Description
This position is an exciting opportunity for someone who would like
to start getting hands on with managing software projects. Even if
you've never managed a software project before, if you have a
strong attention to detail, are highly organized, and have the
ability to prioritize tasks well, this is the position for
you!!!
The Implementation Specialist will manage the launch process of new
and returning customers through all of the items required to set up
and configure an account on one or more of Inside Real Estate's
products: kvCORE platform, CORE Listing Machine and CORE Back
Office products.
Responsibilities
- Diligently keep frequent contact with the customer through
phone calls, text messages, and emails, to ensure information is
submitted in a timely manner
- Confirm information submitted by the customer and process
appropriately with urgency.
- Hold detailed Platform Setup calls, as outlined on the Platform
Setup Call Checklist, to review account information, discuss
technical set up regarding email servers and domains, review
account settings, demonstrate the process of adding agents onto the
account, and discuss remaining steps required before launch, along
with scheduling an aggressive and realistic timeline to launch, to
create urgency for the customer.
- Confirm that all required setup steps are completed by the
customer prior to launch, including account info, IDX approval,
domain & email configuration, and confirmation that the customer is
ready to launch.
- Configuring the settings on the accounts, including setting up
Commission Plans for CORE Back Office
- Managing and processing the IDX approval paperwork and process
between the customer, InsideRE, and the MLS and confirm that all
IDX/MLS approvals have been successfully received, including any
MLS site compliance reviews that may occur once the account is
live.
- Ensure that the domain is ready for launch by accessing the
customer domain registrar to update nameservers or if the customer
has requested to update nameservers themselves, that we are
providing the nameserver information to the customer prior to or at
the time of launch.
- Successfully launching all parts of an account through the
launch process in place, which includes activating the account and
configuring nameserver information on the customer's domain.
- Review the customer subscription in the company CRM to verify
all information is complete and accurate.
- Maintain progress on assigned projects, especially at times
where additional time is available to you during the ebbs and flows
of new projects being assigned to you.
- Meet regularly with your manager to review your projects that
are in progress as well as other side projects that have been
assigned to you.
- Communicate progress and challenges that arise to your manager
to help facilitate your individual progress as well as the team's
progress.
- Meet and exceed goals set for the position based on the amount
of time serving in the role.
- Additional projects and duties will also apply. Other projects
related to the Implementation Department, or other departments in
Inside Real Estate, may also be assigned in this position, to
advance the overall progress of the department and company as a
whole.
Salary
$40,000 - $45,000
Skills & Qualifications
Requirements
- CRM (Salesforce) experience
- Attention to detail
- Strong focus on deadlines
- Superior and professional communication skills (written and
verbal)
- Ability to multitask
- Ability to work in a fast-paced environment
- Knowledge of Google Docs, Excel and the company Systems
- Understanding of the Real Estate Industry and MLS systems a
plus
- Familiarity with Real Estate Brokerage Commissions Plans is a
big plus!
Benefits
- Potential for growth
- Exciting/energetic work environment and fun, creative
culture
- Health insurance, Dental and 401k matching
- Paid Holidays and Paid Time Off
Keywords: Inside Real Estate, Las Vegas , Project Coordinator - CRM/Website Customer Onboarding - Remote, Other , Las Vegas, Nevada
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