Quality Assurance Specialist- The Blvd
Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: May 16, 2022
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Job Description:
Job Description Job DescriptionWe are looking for a
strong-minded individual who is looking to be involved at the end
of our sales process. This person assists with closing documents as
a customer makes a decision to purchase our vacation ownership
product. If you have strong customer service skills and
administrative experience this may be the perfect job for you!What
will I be doing?Quality Assurance Specialists are the primary
liaison to the customer and the customer follow-up process in
regards to contracts and deeding of the client's new
purchase.Assures new owners understand their paperwork and
contracts, assisting them in making their reservations and assuring
owners have all the information they need to feel comfortable with
their purchase.Directly responsible for follow up and post-sale
contact with new owners to assist in the reduction of cancels and
kicks.Responsible for working closely with the Sales and
Hospitality team to maintain a high quality of customer
service.Provides technical assistance, support and advice to owners
regarding the product and services associated with ownership.Why
Team Members love working for us!HGV now offers Day One Team Member
Benefits!! At the core of our company's success are our Team
Members. We offer an excellent benefit package to our full-time
Team Members that include medical, dental and vision insurance,
401K plan, Paid Time Off (PTO) program and outstanding travel
benefits.QualificationsWhat are we looking for?To fulfill this role
effectively, you must possess the following minimum qualifications
and experience:More than 1 year of experience in notarizing
contract documents.Nevada Notary Public license.High School
Diploma/GED.Ability to work flexible schedules to include mornings,
evenings, weekends and holidays.Nevada Real Estate or Timeshare
License .Strong ability to efficiently resolve complex customer
service issues.It would be advantageous in this position for you to
demonstrate the following capabilities and
distinctions:BA/BS/Bachelor's Degree.More than 3 years of related
experience.2+ years of Supervisory experience.We are an equal
opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Keywords: Hilton Grand Vacations, Las Vegas , Quality Assurance Specialist- The Blvd, Other , Las Vegas, Nevada
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