Customer Care Advocate
Company: Wesley Financial Group
Location: Las Vegas
Posted on: June 25, 2022
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Job Description:
Customer Care Advocate It's time to push your career to the next
level! Enjoy a hybrid work environment that leaves you genuinely
feeling good about the work you're doing. All with some very unique
benefits---New employees receive:MacBook to complete work tasks
Sign on BONUS, plus the opportunity for quarterly bonusesHybrid
work scheduleMatching 401kExecutive Level Health InsuranceVery
generous paid time offFirst-class onsite fitness center (Nashville
office)A culture like no other: food trucks, relaxed team building
lounge areas, and the occasional foosball tournamentStructured
training to set you up for successAnd much more (listed at the
bottom of this posting)...The world is changing - we often seem to
find ourselves not just looking for a career that gives us
opportunity for growth, but for a career that lets us feel good
about the work we do and--- get to have fun doing it!Wesley
Financial Group, LLC is a company based in Franklin, Tennessee that
helps timeshare owners who have been misled get out of their
timeshare. We also have an office in Las Vegas, Nevada.Job
Summary:Wesley Financial Group, LLC is looking for a full time
Customer Care Advocate to join our team! The way we care for our
employees makes us stand out among other organizations. We believe
in one team - one mission. We believe in empowering individuals to
step into the best version of themselves.Customer Care Advocates
hold a client-facing role and are responsible for guiding our
clients through the dispute process with the goal of terminating
their timeshare ownership. The ideal person for this job is
extremely well organized, highly motivated, positive, optimistic,
flexible, patient and a team player.Responsibilities:Actively works
a dispute throughout the termination process and life of file in
the Resolution DepartmentEnsure clients have a full understanding
of each step/action of their disputeDraft appropriate,
client-specific action steps throughout the dispute with the goal
of moving the client towards timeshare ownership terminationRespond
to all emails, calls and chatters in a timely mannerAddress all
comments from clients submitted through the feedback form within 24
hours and provide an update through Chatter threadMust retain
accurate and up to date client records in SalesforceMust maintain
professional and consistent communication with your clients through
email, mail, and phone correspondence Requirements:Excellent time
management and multi-tasking skillsAbility to work independently
and within a groupExcellent communication skills, both written and
verbalMust present a positive and professional attitudeExcellent
interpersonal skillsAbility to be flexible and adaptableAttention
to detailOutcome-oriented/Results-focused2 years of Customer
Service experience is preferredAbility to maintain confidence
within the sub-departmentAbility to work hard and efficiently,
jumping in and helping wherever necessary1-2 years of experience
using Google Suite, Microsoft office and SalesforceBilingual
preferred but not requiredAdditional PERKS for being a Wesley
Employee:Leadership training and advancement opportunitiesRobust
employee recognition programsAbility to participate in company-wide
community outreach programsCompetitive wages and bonusesFun
engaging company-wide events and activitiesGenerous PTO9 paid
holidays PLUS the workdays between Christmas and New Year's off2
floating holidaysGreat work/life balanceOpen communication -
bi-weekly town hall meetingsSpirited and passionate team
environment with members who display core values of teamwork and
integrityComprehensive benefits package (medical, dental and vision
plans, company paid short term disability, life insurance, parental
leave and employer funded HSA)A welcome box of Wesley swagPlease
include a copy of your cover letter with your application.Wesley is
an Equal Opportunity Employer. We verify employment eligibility for
all new hires using e-Verify.We can't wait to have you join our
team! PI183207490
Keywords: Wesley Financial Group, Las Vegas , Customer Care Advocate, Other , Las Vegas, Nevada
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