CareMore Customer Care Representatives
Company: Anthem, Inc
Location: Las Vegas
Posted on: June 25, 2022
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Job Description:
Description
SHIFT: Day Job
SCHEDULE: Full-time
Customer Care Representative I, II, III (Full Time) Nashville TN/
Cerritos CA/ Phoenix AZ
Be part of an extraordinary team
We are looking for leaders at all levels of the organization who
are passionate about making an impact on our members and the
communities we serve. You will thrive in a complex and
collaborative environment where you take action and ownership to
solve problems and lead change. Do you want to be part of a larger
purpose and an evolving, high-performance culture that empowers you
to make an impact?
Customer Care Representative
Due to the current COVID-19 (coronavirus) pandemic, this position
will require you to work remotely from your home with the
flexibility to return to a regular, in-office work environment. As
we continue to monitor guidance from CDC and state officials there
may be times you would need to report to the office on a monthly or
quarterly basis for team meetings or engagement activities. As a
Customer Care Representative, you will act as a trusted advisor and
educator on health care related inquires. You will guide our
customers to a better healthcare experience, working every day to
make healthcare easy by the service you provide. If you want to be
a part of this exciting team, make a difference in someone's life
and help make healthcare easy, apply today!
*$1000 Sign on Bonus Included
How you will make an impact:
+ From the moment you login, you'll be focused on proactively
resolving our members and/or providers questions and concerns using
computer-based resources to find answers
+ You will guide members and providers with their healthcare needs
by explaining benefits, solving claim concerns, helping find a
doctor via telephone calls, online chats or e-mails.
+ You will partner internally to create a seamless experience for
our customers and resolve potential issues.
Here's what Anthem offers:
+ A career path with opportunity for growth
+ Ability to obtain your Associate's or Bachelor's degree or
further your education with tuition reimbursement.
+ Affordable Health Insurance, Dental, Vision and Basic Life
+ 401K match, Paid Time Off, Holiday Pay
+ Quarterly incentive bonus and annual increases plan based on
performance.
At Anthem, the team is comprised of the best and the brightest from
diverse experiences, cultures, and backgrounds. The differences we
each bring to the table are a part of what makes our company so
successful.
Qualifications
Minimum Requirements: This position can be filled at Customer Care
Representative I or Customer Care Representative II or Customer
Care Representative III. The hiring manager will determine the
level, based on the candidate's experience and background
+ CCRI - Requires a HS diploma or equivalent and previous
experience or any combination of education and experience which
would provide an equivalent background.
+ CCRII - Requires a HS diploma or equivalent and a minimum of 3
years of the company's experience in an automated customer service
environment
+ CCRIII - Requires a HS diploma or equivalent and a minimum of 5
years of the company's experience in an automated customer service
environment
+ Ability to work from home with internet access and a quiet and
private workspace
+ Ability to work any 8-hour shift M-F between 8am and 9pm PST,
possible weekend OT as needed
Preferred Skills, Capabilities, and Experiences:
+ A passion for serving others with the ability to be empathetic
and the desire to go above and beyond to help resolve members
questions at the first point of contact
+ A customer advocate willing to listen and find creative solutions
to address and resolve customers questions, issues or concerns
+ A composed individual able to multi-task, navigating multiple
computer applications and working efficiently while communicating
and serving the customer
+ Must have a strong work ethic and sense of responsibility to your
teammates and our members, demonstrated by the simplest things like
being on time and available to meet member's needs, to being
accountable for commitments made to customers or others and
ensuring follow-ups are completed.
+ Flexible and quick learner, willing to adapt to changing customer
and business needs.
+ Bilingual (Spanish) Preferred
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for
Anthem. We require all new candidates to become vaccinated against
COVID-19. If you are not vaccinated, your offer will be rescinded
unless you provide - and Anthem approves - a valid religious or
medical explanation as to why you are not able to get vaccinated
that Anthem is able to reasonably accommodate. Anthem will also
follow all relevant federal, state and local laws.
Anthem, Inc. has been named as a Fortune Great Place To Work in
2021, is ranked as one of the 2021 World's Most Admired Companies
among health insurers by Fortune magazine, and a Top 20 Fortune 500
Companies on Diversity and Inclusion. To learn more about our
company and apply, please visit us at careers.antheminc.com. Anthem
is an Equal Employment Opportunity employer and all qualified
applicants will receive consideration for employment without regard
to age, citizenship status, color, creed, disability, ethnicity,
genetic information, gender (including gender identity and gender
expression), marital status, national origin, race, religion, sex,
sexual orientation, veteran status or any other status or condition
protected by applicable federal, state, or local laws. Applicants
who require accommodation to participate in the job application
process may contact ability@icareerhelp.com for assistance.
REQNUMBER: 0166692-Las%20Vegas-Las%20Vegas
Keywords: Anthem, Inc, Las Vegas , CareMore Customer Care Representatives, Other , Las Vegas, Nevada
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