Account Setup Coordinator I
Company: Shift 4 Payments Inc.
Location: Las Vegas
Posted on: August 5, 2022
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Job Description:
OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by
simplifying complex payments ecosystems across the world. As the
leader in commerce-enabling technology, Shift4 powers billions of
transactions annually for hundreds of thousands of businesses in
virtually every industry. For more information, visit .The Account
Setup Coordinator is part of a service-oriented team that provides
account setup and relationship management to our customers and
merchant service providers. In this customer-focused role, the
Account Setup Coordinator will own a portfolio of new and existing
customer accounts and will maximize the value of relationships by
working with the customer and our ISV Partners and Dealers to
ensure account satisfaction.The successful candidate for this
position must maintain a positive relationship with customers and
partners in their portfolio and continually provide a positive
customer experience while further educating themselves on Shift4's
services as they relate to their assigned accounts. The Account
Setup Coordinator is an important element of the implementation
process as they need to ensure forms have been completed in a
timely fashion and that the installations team is able to move
forward with the implementation of Shift4
products.ResponsibilitiesEssential Functions: Assist customers when
filling out profit center forms, new account setup forms, and any
necessary paperwork to implement or modify the customers' Shift4
accounts Schedule appointments to complete the installation process
Follow up with customers and to ensure that they are satisfied with
their account Coordinate conference calls to explain forms to
relevant vendors and customers to ensure installation process is
not delayed Understand and keep current with all of our technology
solutions' new features, functionality, and installation procedures
Provide updates and reports to executive management on an ongoing
basis Follow established guidelines, protocols, and practices;
maintain professional representation of the
companyQualificationsKnowledge, Skills, and Additional
Requirements:Experience in account coordination, project
management, or account management Drive to provide world-class
customer service Technical aptitude and willingness to continue to
self-train and enhance knowledge of new technologies and services
Strong organizational skills, attention to detail, follow-up
skills, and thoroughness in completing tasks Must be detailed and
accurate in all work performed Appropriately demonstrate a sense of
urgency when necessary Ability to pick up and implement new
concepts and directives easily with little supervision
Communication skills via phone and professional emails Ability to
work in a team environment and interact effectively with other
groups, departments, clients, and partners Ability to understand
and monitor customer account activity and implement action plans as
dictated by analysis Ability to understand, interpret, and educate
customers on account services Ability to understand the critical
drivers of the business; identify and report to management
accordingly Ability to accept criticism and to deal calmly and
effectively with high-stress situations Adaptability and
flexibility to handle considerable variety in the
workplaResponsibilities Essential Functions: Assist customers when
filling out profit center forms, new account setup forms, and any
necessary paperwork to implement or modify the customers' Shift4
accounts Schedule appointments to complete the installation process
Follow up with customers and to ensure that they are satisfied with
their account Coordinate conference calls to explain forms to
relevant vendors and customers to ensure installation process is
not delayed Understand and keep current with all of our technology
solutions' new features, functionality, and installation procedures
Provide updates and reports to executive management on an ongoing
basis Follow established guidelines, protocols, and practices;
maintain professional representation of the company
Keywords: Shift 4 Payments Inc., Las Vegas , Account Setup Coordinator I, Other , Las Vegas, Nevada
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