Service Ambassador - Las Vegas
Company: Neiman Marcus Group Careers
Location: Las Vegas
Posted on: August 7, 2022
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Job Description:
NEIMAN MARCUS GROUPNeiman Marcus Group (NMG) has been the
premier destination for luxury fashion and goods, superior service,
and an elevated retail experience for more than a century. Today,
9,000 associates contribute to the success of NMG's brands: Neiman
Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38
full-line Neiman Marcus stores in cosmopolitan markets across the
United States and a sophisticated digital platform that attracts
shoppers worldwide. Bergdorf Goodman operates two stores in
landmark locations on Fifth Avenue in New York City and
BergdorfGoodman.com, catering to loyal luxury customers globally.
NMG also owns five Last Call stores and Horchow.com, an e-commerce
site that offers premium furniture and home decor.As an
organization, NMG is on a transformational journey to become the
preeminent luxury customer platform. NMG continues to deliver the
best integrated customer experience and has evolved the business to
succeed in the ever-changing retail landscape. NMG is a
relationship business. What differentiates the organization from
other luxury retailers are its unique assets: a strong store
footprint, the most knowledgeable associates, an engaging online
experience, solid brand partnerships, innovative digital and
in-store experiences, the most loyal luxury customer base, and a
strong balance sheet. Our customers will always be at the center of
everything NMG does. The company continues to reinvest in new
technologies that enhance the customer experience. NMG meets
customers where they are. NMG's goal is to offer customers a
seamless experience across its stores, online, and remote digital
selling.NMG's priority is to develop a highly engaged and
high-performing team where everyone belongs. The business attracts
and retains best-in-class talent through unique offerings provided
to associates in addition to standard employer benefits. These
include an innovative way of working, associate discounts on
merchandise, tuition reimbursement, associate hardship fund, and
paid time off to volunteer, to name a few. As part of NMG's
Environmental, Social, Governance (ESG) work, the organization is
focused on driving its core value of being "All Heart." NMG is also
assessing its current environmental and social impact while
developing a three-year plan to lead the luxury industry in its
commitment and transparency to environmental and social
sustainability. NMG strives to become an employer of choice, driven
by a culture of Belonging. A dedicated team focuses on this
journey, directly impacting how NMG conducts business throughout
the workforce, workplace, and marketplace dimensions.NMG has
incredibly passionate and committed corporate and store associates.
NMG offers associates an environment where everyone feels welcomed,
nurtured, and empowered. Our associates are the heart of NMG. As an
organization, NMG leads with love - love for customers, love for
associates, and love for brand partners.Summary Statement: The
Service Ambassador role functions as an integral part of the
selling environment, specifically focused on welcoming clients,
discovering the purpose for their visit, and guiding them through
their journey. Their contribution enables a modern, seamless,
luxury client experience, by anticipating client's needs and
removing potential obstacles. While the primary function of the
Service Ambassador's role is to support and deliver service
excellence, they will also perform limited administrative and
transactional duties, to support the client's
experience.Responsibilities & Qualifications1. Experience Leader -
Provides Service Excellence, establishing Neiman Marcus as an
Industry Leader for client experience Ensures all clients are
greeted and welcomed warmly in a timely manner, acting as a
personal host, and joining the client's in-store journey. Engages
clients authentically, encouraging conversation. Discovers the
purpose of the client's visit and determines the best next step to
ensure a seamless experience. Reads the client's cues, joining them
wherever they are in their shopping journey, and anticipates needs
to exceed expectations. Consistently champions the selling ceremony
ensuring every client receives a high-touch, in-store experience.
Empowered to make thoughtful gestures creating moments to earn
memories. 2. Process Expert - Guarantees the customer's experience
is efficient and easy Supports Operational functions improving
efficiency, contributing to overall customer experience and
satisfaction. Swiftly handles escalated customer issues; partnering
with in-store leadership when required. Works as a global store
concierge to seamlessly navigate all processes and services.
Provides timely follow-through on customer requests, inquiries, and
needs. Regular appointment partnership with Client Advisors -
ensuring consistent client engagement and providing forethought to
customer expectations. Leverages digital, in-store, and web-based
communication tools for comprehensive client perspective, enabling
clear path to exceed expectations. Assists with transactional
operations, enabling the client advisors to remain fully engaged
with clients. 3. Services Champion - Global Store Experience
Ambassador Principal staffing in Welcome Suites/Points offering
clients a destination for inquiries and services requests.
Coordinates with internal services partners to deliver seamless
client experiences and exceeding expectations. Promotes all
in-store activations, animation, events, InCircle benefits, and
services whenever engaged with clients. Recommends services,
including alterations, the restaurant, jewelry cleaning, spa
treatments, valet, appropriate for client based on acquired
information and client cues. Works to increase awareness and
engagement with the entire Neiman Marcus services portfolio.
Qualifications Minimum 1 year of experience Experience in customer
service or hospitality industries with proven ability to
effectively promote products and services Familiar with and able to
use retail and mobile technologies Associates must be willing to
work a flexible schedule based on business needs, which will
include evenings, weekends, and holidays CompetenciesPassion for
People Exhibits a high energy, positive and welcoming attitude to
others Is forethoughtful, bold, and enterprising Enjoys working
with the public and creating memorable moments Adapts personal
approach in response to diverse situations and people Passion for
Business Continually expands personal knowledge of new products,
services, solutions and/or offerings, and uses that knowledge to
gain internal/external customers. Thinks creatively when faced with
business challenges or opportunities Has great attention for
details Exhibits flexibility and remains calm in a changing
environment Passion for Personal Growth Continuously builds skills
and knowledge through training, coaching, and career experiences
Conveys energy and enthusiasm for Neiman Marcus Group and personal
work Adapts personal approach in response to diverse situations and
people Maintains a customer-centric mentality versus a solely
store-centric oneThis job description is not designed to cover or
contain a comprehensive listing of duties, responsibilities, or
activities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
without notice.
Keywords: Neiman Marcus Group Careers, Las Vegas , Service Ambassador - Las Vegas, Other , Las Vegas, Nevada
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