Customer Success Specialist
Company: ATN International Inc.
Location: Las Vegas
Posted on: August 7, 2022
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Job Description:
The Customer Success Specialist is a critical role that requires
a process-driven, results-focused individual who can liaise with
multiple teams, and support our sales team, to deliver high-quality
service to all our customers. The Customer Success Specialist will
support small/medium business and enterprise customers after
hand-off from the sales team by onboard new customers and serving
the needs of our existing customers. This person will be
collaborating with multiple teams depending on the customer's needs
and consult on various projects as the customer advocate. They will
also provide support to the sales operations team on an as-needed
basis. Commnet Broadband is looking to add a Customer Success
Specialist to the team who is a motivated self-starter that is
eager to learn new skills and technologies, has superb attention to
detail, and can manage stress well by prioritizing tasks in a
fast-paced environment. Additionally, the best fit for this role
will possess the ability to learn quickly and exhibit tech
savviness, as well as a professional disposition. This includes
writing and speaking in an eloquent and clear manner via email,
telephone, and in-person. Duties and Responsibilities (include but
not limited to)
Required Qualifications:
Desired Qualifications:
About the Company: Commnet, based in Castle Rock, Colorado, is
focused on closing the digital divide in Rural America and Tribal
Lands in the Western U.S. Commnet has a long and rich history of
deploying communications in parts of America where there were no or
few options. The Company's initial focus was to bring basic mobile
wireless communications as a Mobile Network Operator, offering
Mobile Wireless and Mobile Lifeline services to remote customers as
well as provide a large roaming footprint for the customers of all
national network operators when they come to visit and explore the
beautiful rural West. Today, Commnet's focus and vision are now to
connect Rural America to broadband communications in these same
areas, deploying fiber middle-mile and distribution fiber to
deliver retail fiber to the home (FTTH) and fixed wireless
broadband services where they are needed most. Commnet is also a
large wholesale provider to local Wireless Internet Service
Providers (WISPs), Incumbent and Competitive Local Exchange
Providers (ILECs/CLECs) as well as a build/operation partner for 5G
mobile Sites for the national Mobile Network Operators. The Company
also brings operational expertise to Tribal and local County and
regional partners, sharing in the cost and operational
responsibilities of running reliable broadband communications, but
doing so with a feel that is familiar to local residents and
businesses. The Commnet mission is simple: to enable (through
partners and carriers) or directly deliver high-quality broadband
communications services to Tribal Communities and Rural America,
driving digital inclusion and providing access to education, work,
healthcare, safety, entertainment, and community connectivity.
Compensation & Benefits:
**A Note to Agencies** All resumes submitted by search
firms/employment agencies to any employee at Commnet Broadband (the
Company) via email, the internet or in any form and/or method will
be deemed the sole property of the Company, unless such search
firms/employment agencies were engaged by the Company for this
position and a valid agreement with the Company is in place. In the
event a candidate who was submitted outside of the Company agency
engagement process is hired, no fee or payment of any kind will be
paid. All qualified applicants will receive consideration for
employment without regard to race, color, sex, sexual orientation,
gender identity, religion, national origin, disability, veteran
status, age, marital status, pregnancy, genetic information, or
other legally protected status.
PI187539890
Keywords: ATN International Inc., Las Vegas , Customer Success Specialist, Other , Las Vegas, Nevada
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