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Donation Coordinator

Location: Las Vegas
Posted on: September 22, 2022

Job Description:

Job Details

Job Location
Main Office - Las Vegas, NV

Donation Coordinator I


The Donation Coordinator I supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN)by providing accurate, efficient, and timely donor referral services for its stakeholders including but not limited to tissue processors, referring hospitals, coroners offices, and funeral homes.

A successful Donation Coordinator I provides quality customer service to all callers, demonstrates attention to detail and the ability to multi-task in a fast-paced environment. The Donation Coordinator I position directly impacts the success of the Nevada Donor Network by methodical determination of preliminary donor eligibility and ensures outstanding customer service is delivered throughout NDN's donor service area.


Essential Functions Statement(s):

  • Provides exemplary customer service to all callers.
  • Processes routine calls from referring agencies and communicates with appropriate internal and external clients according to established protocols.
  • Accurately identifies and processes all potential organ, tissue and eye referrals to maximize donation opportunities.
  • Accurately and effectively obtains and evaluates information for determining preliminary donor eligibility including but not limited to relevant medical records, clinical course, hemodilution assessment, medical history and behavioral risk assessment information.
  • Follows all communication protocols to ensure effective interactions with department teammates and stakeholders including but not limited to personnel from funeral homes, coroners/medical examiners offices and hospital staff.
  • Effectively screens donor tissues with contracted tissue processors for approval according to established protocols.
  • Effectively handles daily challenges:
    • Successfully uses online databases to perform duties.
    • Demonstrates attention to detail for accurate real-time data entry.
        • Demonstrates effective decision-making skills
          • Makes daily independent decisions regarding donor eligibility utilizing additional resources available 24/7 if needed.
          • Analyzes and demonstrates problem-solving step by step.
                • Looks beyond the obvious solution to identify problem and digs deeper to find the best solution.
                • Problems encountered may be complex.

                  • Demonstrates effective interpersonal communication skills

                      • Communicates well with people at different levels.
                      • Successful sharing of information with others while listening to and understanding their points of view.
                        • Performs other duties as assigned or requested.
                        • Complies with Nevada Donor Network's Quality Systems and Corporate Compliance programs.
                        • Adheres to established attendance policy through regular and prompt attendance.
                        • Exemplifies core values of Nevada Donor Network at all times.

                          Reasonable Accommodations Statement

                          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

                          POSITION QUALIFICATIONS

                          Competency Statement(s) - Position Specific

                          • Accuracy - Ability to perform work accurately and thoroughly.
                          • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
                          • Conflict Resolution - Ability to deal with others in an antagonistic situation.
                          • Customer-Oriented - Ability to take care of the customers' needs while following company procedures.
                          • Detail-Oriented - Ability to pay attention to the minute details of a project or task.
                          • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
                          • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
                          • Responsible - Ability to be held accountable or answerable for one's conduct.
                          • Self-Confident - The trait of being comfortable in making decisions for oneself.

                            Competency Statement(s) - Company Specific
                            • Understand and commit to the following:
                              • Organizational Core Purpose: To save and heal lives.
                              • Core Values: Relentless, Joyful, Selfless.
                              • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time
                                • Team-Builder - Ability to convince a group of people to work toward a goal.
                                • Communication, Oral - Ability to communicate effectively with others using the spoken word.
                                • Communication, Written - Ability to communicate in writing clearly and concisely.
                                • Accountability - Ability to accept responsibility and account for his/her actions.
                                • Judgment - The ability to formulate a sound decision using the available information.
                                • Adaptability - Ability to adapt to change in the workplace.
                                • Diversity-Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
                                • Compliance - Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

                                  SKILLS & ABILITIES

                                  Education: Successful completion of a healthcare technical or professional program with current certification such as Emergency Medical Technician, Critical Care Tech, Emergency Room Tech, Intermediate or Licensed Practical Nurse, OR Hospital Corpsman, OR Associates Degree from an accredited college/university in a relevant Science major/program such as Biology, Chemistry, Social Work or Healthcare Administration.

                                  Experience: One year of related work experience in organ, tissue or eye procurement may substitute for education.MUST understand disease processes and medical terminology.

                                  Computer Skills: Proficient in Microsoft Office programs including but not limited to Microsoft Word, Excel, PowerPoint and Outlook and social media platforms. Minimal keyboarding/typing skills at 45wpm.

                                  Certificates & Licenses: Should achieve AATB certification as a Certified Tissue Banking Specialist within 3 years of employment. Must maintain AATB certification once achieved.

                                  Other Requirements: Demonstrated effective interpersonal and communication skills. English language proficiency; Spanish as a second language preferred. Required understanding of disease processes and medical terminology. Other requirements as assigned.

                                  Other Physical Requirements: As assigned.

                                  WORK ENVIRONMENT: Non-smoking office. Shift work; Occasional (mandatory) overtime work required. Moderate to heavy workload produces moderately stressful situations in a quick decision-making environment.

                                  NDN has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and NDN reserves the right to change this job description and/or assign tasks for the employee to perform, as NDN may deem appropriate.

Keywords: NEVADA DONOR NETWORK INC, Las Vegas , Donation Coordinator, Other , Las Vegas, Nevada

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