Customer Service Specialist

Company: Ultimate Staffing
Location: Las Vegas
Posted on: September 22, 2022

Job Description:

Join a rapidly growing FinTech company. -We are looking for self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners.Key responsibilities for Customer Support will be to respond to questions related to payments, general inquiries, and anything else our customers would like to know. Key responsibilities for Retail Partner Support include technical troubleshooting about software, hardware, and financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.This position is not remote and will require you to be in office.Duties:* Determine call center requirements by working with customers* Maintain call center database by entering information* Ensure that customer service issues are resolved promptly, professionally and thoroughly* Follow scripts to handle a variety of situations* Follow up with customers and retail partners* Manage escalated calls with courtesy and professionalismExperience / Skills Required:* Friendly and helpful phone demeanor* Call Center experience (both B2B and B2C experience is a bonus)* Collections experience* Basic technical troubleshooting skills* Good typing and computer skillsWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Las Vegas , Customer Service Specialist, Other , Las Vegas, Nevada