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Resolution Specialist

Company: Disability Solutions
Location: Las Vegas
Posted on: November 24, 2022

Job Description:

Job DescriptionSupport and enhance the advisor and client experience by providing immediate specialized operational support, as it relates to New Business, Client Account Maintenance and Life Events. This includes providing personalized support to our business partners and advisors, providing consultation and issue resolution and serving as a central point of contact for complex and escalated advisor issues. Provide timely and accurate follow-through to advisors and field staff, ensuring appropriate closure on all outstanding activities, issues or concerns.Responsibilities

  • Serve as a central point of contact for escalated complex issues requiring tier 2 service support, including requests to expedite and requests for exceptions. Take ownership, provide resolution, and determine appropriate course of action, while ensuring the issues are being resolved timely, accurately, and within regulatory and business controls. Act as a subject matter expert to assist advisors, staff, and corporate business partners to resolve escalations and complex requests.
  • Identify and raise awareness to trends and issues. Contribute to creating and enhancing documentation. Identify process improvements and submit Lean ideas.
  • Develop, sustain, and maximize relationships with advisors, staff, and Service and Operations business partners.Required Qualifications
    • Education: High School or GED
    • Experience: 3-5 years of relevant experience.
    • Excellent customer service skills, including the ability to explain complex policies or concepts in a straightforward, easy to understand manner.
    • Ability to research and solve problems and ask the right questions to understand underlying issues and identify root cause.
    • Self-starter with the ability to manage multiple priorities in a fast-paced environment.
    • Strong written and spoken communication skills.
    • Ability to collaborate with business partners across the organization.Preferred Qualifications
      • Previous experience within brokerage industry.
      • Previous experience with Brokerage and SPS account set-up, client account maintenance and Life Event (divorce, change of ownership, beneficiaries)About Our CompanyAt Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Keywords: Disability Solutions, Las Vegas , Resolution Specialist, Other , Las Vegas, Nevada

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