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Fine Jewelry Associate

Company: JCPenney
Location: Las Vegas
Posted on: November 25, 2022

Job Description:

*Fine Jewelry Associate*

JOB PURPOSE: Contributes to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals

REPORTS TO: Fine Jewelry Supervisor


--- Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service - Informs customers of key product attributes to generate interest and to build clientele - Covers care/protection plans and suggests additional products to customers - Meets or exceeds prescribed sales goals and productivity standards - Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems - Promotes FindMore with customers to drive sales and enhance customer service - Assists with credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company's Instant Credit Application Process (iCAP) --- General Operations - Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities - Maintains sales floor recovery processes to ensure a clean and organized store environment - Completes pricing and signing processes in specialty businesses --- Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity and attendance CORE COMPETENCIES --- Proposes and initiates actions on new ideas that improve our product, stores or practices. --- Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. --- Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less. --- Acts as a catalyst for change by challenging the status quo and motivating others to make improvements. --- Applies a growth mindset by seeing change as an opportunity to learn and grow. EMBRACES A GROWTH MINDSET --- Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. --- Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. --- Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. THINKS CRITICALLY DEMONSTRATES LEADERSHIP IMPLEMENTS WITH EXCELLENCE --- Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. --- Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. --- Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions. --- Creates a culture of development by coaching and teaching others. --- Aligns goals, processes, and culture to create momentum and champion a One Team approach. TAKES ACCOUNTABILITY DRIVES RESULTS --- Demonstrates a sense of urgency and acts decisively and quickly. --- Establishes aggressive goals and takes appropriate risks to achieve results. --- Shows confidence when challenged and will do the right thing even when it's hard. --- Strives to achieve excellent results by creating a culture of continuous improvement. --- Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. --- Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions. --- Develops positive and inclusive relationships across the organization. --- Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. --- Implements project/plans that are well-organized and efficient, seeks feedback and takes action. --- Effectively delegates work and communicates plans and expectations to others.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

* Employee discount
* Flexible schedule
* 4 hour shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Las Vegas, NV 89147: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: JCPenney, Las Vegas , Fine Jewelry Associate, Other , Las Vegas, Nevada

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