Stations Support Specialist II
Company: Allegiant Air
Location: Las Vegas
Posted on: January 24, 2023
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Job Description:
Annual Salary Range: $55,400 - $69,200
Full Time Benefits:
Bonus consideration Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsPaid vacation, holidays and sick time
Part Time Benefits:Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsSick time
SummaryA Stations Support Specialist II is responsible for the
development, implementation, support, and overview of airport
networking infrastructure. This position is important for the
growth of new and existing airports to implement and support of
network infrastructure for Airline operations. A Stations Support
Specialist II is responsible assisting with the design of the
network footprint for implementation, providing hands on support
for the installation of the equipment and first level support for
the technical infrastructure. They are an individual contributor
that provides and leads 3rd tier customer support on client
computers, peripherals, applications, tools and networks.
Along with the implementation of the network infrastructure this
position is responsible for performing maintenance and upgrades to
the hardware and software of the airport systems. The Support
Specialist II will develop the standards and enforce documentation
of the infrastructure as well as maintaining an accurate list of
inventory and asset management. This position will require working
with other partnered teams to assist in supporting an enterprise
level IT infrastructure and deploy new technology while adhering to
best practices and maintaining PCI Compliance.
Visa Sponsorship AvailableNo
Minimum RequirementsCombination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background
Check.Education: High School Diploma/GEDCertification:CompTIA A+,
Network+, Security+Years of Experience:Minimum three (3) years of
experience managing technical implementation of projects.Minimum
three (3) years of experience supporting an enterprise desktop
environment.Minimum three (3) years of experience with asset
management.
* Availability to travel up to 50% of the month, including domestic
and international.* Advanced knowledge of network protocols
including DHCP, DNS, and Mac Based Security.* Familiar with
PowerShell scripting, creating .bat files, and group policy.*
Advanced working knowledge of Microsoft's core business
applications and operating system.* Excellent organizational and
time management skills and be self-guided for a range of related
semi-complex tasks.* Excellent customer service and advanced
technical support skills for resolving semi-complex issues.*
Ability to maintain a calm demeanor and think clearly in a
difficult, stressful or troubling situation.* Ability to articulate
technical information effectively to customers and vendors to
assist in remote troubleshooting.* Ability to work independently
under the direction of immediate manager.* Advanced knowledge of
Active Directory administration and domain troubleshooting.*
Advanced knowledge of Virtual Desktop Infrastructure.* Advanced
knowledge of VMware vSphere.* Advanced knowledge of client patch
management systems.* Advanced knowledge and experience with SCCM
including imaging, task sequence, patch management and reporting.*
Knowledge and experience with any of the following airport common
use platforms: Amadeus, SITA, Arinc, Ultra.* Ability to work
extended hours as required for off-site support.* Availability to
work or travel a variety of shifts and on weekends and holidays as
necessary.* Availability for on-call rotation.* Availability to be
on-call for emergencies.
Preferred Requirements* Bachelor's degree preferred.
Job Duties* Independently resolve 95% of all cases assigned.* Lead
the planning for client and application upgrades.* Define incident,
problem, crisis and change management processes by department.*
Define and support technical troubleshooting for semi-complex
problems relating to the network, computer and peripherals while
working in an airport environment as well as remote support.* Act
as departmental project manager for internal support of projects.*
Coordinate internal resources and third parties/vendors for the
flawless execution of projects.* Ensure that all projects are
delivered on-time, within scope and within budget.* Manage project
progress and adapt work as required.* Ensure resource availability
and allocation.* Meet financial objectives by forecasting
requirements; preparing a project budget; scheduling expenditures;
analyzing variances.* Develop a detailed project plan to track
progress.* Measure project performance using appropriate systems,
tools and techniques.* Enhance department and organization
reputation by accepting ownership for accomplishing new and
different requests and exploring opportunities to add value to job
accomplishments.* Report and escalate to management as needed.*
Manage the relationship with the customers and all stakeholders.*
Perform risk management to minimize project risks and initiating
corrective actions.* Establish and maintain relationships with
third parties/vendors.* Create and maintain comprehensive project
documentation.* Provide a standard of documentation based on the
needs of the company's airport equipment within Microsoft Visio as
well as provide troubleshooting documentation for cross-training
other team members.* Responsible for software installation,
performance, troubleshooting and user training.* Perform site
audits and inventory.* Track time within a ticket system.*
Recognize deviations from semi-complex practices and applies
judgment to develop or recommend solutions or next steps.*
Responsible for the design of configuration of Windows 10 desktops,
laptops, and various vendor peripherals.* Coordinate the hands-on
implementation of enterprise level Cisco series networking gear.*
Work with Development and QA team during Research and Development
of new software development and hardware functionality
enhancements. Together with the other team members, assist and
support the QA team in all aspects of projects, provide analysis,
interpretation, and written summaries/reports.* Prioritize, address
and follow through on multiple tasks in a dynamic, fast-paced
environment.* Errors in this position may result in severe delay of
business operations associated with downtime and includes equipment
failure and internal customer dissatisfaction* Errors may require
the application of additional resources to resolve or correct.*
Other duties as required.
Physical RequirementsThe Physical Demands and Work Environment
described here are a representative of those that must be met by a
Team Member to successfully perform the essential functions of the
role. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the
role.
Office/IT - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, and use hands and fingers to operate a computer, key
board, printer, and phone. May be required to lift, push, pull, or
carry up to 50 lbs. May be required to work various shifts/days in
a 24 hour situation. Regular attendance is a requirement of the
role. Exposure to moderate noise (i.e. business office with
computers, phones, printers, and foot traffic), temperature and
light fluctuations. Ability to work in a confined area as well as
the ability to sit at a computer terminal for an extended period of
time. Some travel may be a requirement of the role.
Essential Services ProviderAllegiant as a national air carrier is
deemed an essential service provider during declared national and
state emergencies. Team Members will be required to report to their
assigned trip or work location during national and state
emergencies unless prohibited by local, state or federal order.
EEO StatementEqual Opportunity Employer: Disability/VeteranFor more
information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons
with disabilities are encouraged to apply.
Keywords: Allegiant Air, Las Vegas , Stations Support Specialist II, Other , Las Vegas, Nevada
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