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EVS Supervisor

Company: Tuscany Suites and Casino
Location: Las Vegas
Posted on: January 25, 2023

Job Description:

Casino Porter Supervisor

  • Supervise department functions on a shift basis.
  • Ensure adherence to guest services standards within established departmental policies and procedures. Be well informed with Covid-19 policies and Procedures put in place by OSHA and Department policies.
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
  • Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized.
  • Instruct new hires and employees on the expectations and responsibilities for each role.
  • Accept full responsibility for the department in the absence of the Shift Manager.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
  • Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
  • Support and follow company policies, legal requirements.
  • Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
  • Manage all department functions including short and long term planning, as well as day-to-day operations.
  • Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
  • Maintain confidentiality of department affairs.
  • Provide input into and execute strategic plans. -
  • Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.
  • Maintain the integrity of -a property wide inspection program on a regular basis.
  • Maintain effective communications with all -hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment.
  • Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control. -
  • Ensure projects are effectively implemented and meets department objectives.
  • Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
  • Mentor and Develop Supervisory staff in regards to leadership, consistency, training, writing skills, and overall departmental standards and policies.
  • Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
  • Responsible for properly executing all requests made by VIP Services, Executives, etc.
  • Manage Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction. -
  • Participate in quality hiring, staff training and processes that encompass the Company's diversity commitment
  • Work closely with supervisory and managerial staff to develop overall skills and growth.
  • Analyze data and reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports and accuracy.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
  • Be knowledgeable of Hotel information to answer guest inquiries.
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials.
  • Ensure Hotel property and equipment is properly used and maintained, including telephone and computers.
  • Other related duties as necessary. - -JOB REQUIREMENTS: -Required:
    • At least one (1) year of supervisory experience.
    • At least two (2) years previous experience in Housekeeping, EVS or similar environment.
    • Experience managing a workforce of over 10 employees.
    • Knowledge of cleaning equipment, supplies, and chemicals used.
    • Ability to understand process development.
    • Excellent customer services skills.
    • Ability to lead and mentor a team.
    • Must have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High School diploma or equivalent.
    • Must be able to effectively communicate in English, in both written and oral forms.Preferred:
      • Familiarity with Green Initiatives and/or LEED programs.
      • Previous experience working in a -similar resort setting.
      • Previous experience managing employees -

Keywords: Tuscany Suites and Casino, Las Vegas , EVS Supervisor, Other , Las Vegas, Nevada

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