Customer Operations Communication Specialist
Company: Allegiant Air
Location: Las Vegas
Posted on: January 25, 2023
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Job Description:
Hourly range: $21.00-$25.82
Full Time Benefits:
Bonus consideration Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsPaid vacation, holidays and sick time
Part Time Benefits:Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsSick time
SummaryThe Customer Operations Communication Specialist uses
specialized knowledge and skills to implement, maintain, and manage
internal and external communication efforts as it relates to
scheduled, charter, and irregular operations.
Visa Sponsorship AvailableNo
Minimum RequirementsCombination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background
Check.Education: High School Diploma/GEDYears of Experience:Minimum
two (2) years of experience in communications strategy
development.*Excellent written and verbal communication
skills.*Outstanding organizational and time-management
skills.*Experience and knowledge in copywriting, proofreading and
editing.*Works well under pressure and meets tight
deadlines.*Proficient in basic computer software such as Word,
Excel, Microsoft, etc.*Team-oriented and able to work in a
collaborative environment.
Preferred Requirements*Bachelor's degree preferred but not
required.
Job Duties*Coordinate and monitor communications between the OCC,
Stations, Crew, and Customers.*Serve as a point of contact for
internal media requests and delivery of information.*Create,
coordinate, and maintain external and internal communications
process flows.*Create effective communication strategies during
scheduled, charter, and irregular operations.*Maintain library of
approved scripts and liaise with Media and Marketing departments
for ad-hoc scripts.*Communicate all information proactively and
timely with the designated management including Executives and
internal/external customers.*Communicate service recovery with
internal and external customers.*Maintain Admin Portal business
rules.*Maintain Staff Contacts as it relates to the Communications
Hub.*Provide support to OCC Customer Operations.*Other duties as
assigned.
Physical RequirementsThe Physical Demands and Work Environment
described here are a representative of those that must be met by a
Team Member to successfully perform the essential functions of the
role. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the
role.
Office - While performing the duties of this job, the Team Member
is regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, and use hands and fingers to operate a computer, key board,
printer, and phone. May be required to lift, push, pull, or carry
up to 20 lbs. May be required to work various shifts/days in a
24-hour situation. Regular attendance is a requirement of the role.
Exposure to moderate noise (i.e. business office with computers,
phones, printers, and foot traffic), temperature and light
fluctuations. Ability to work in a confined area as well as the
ability to sit at a computer terminal for an extended period of
time. Some travel may be a requirement of the role.
Essential Services ProviderAllegiant as a national air carrier is
deemed an essential service provider during declared national and
state emergencies. Team Members will be required to report to their
assigned trip or work location during national and state
emergencies unless prohibited by local, state or federal order.
EEO StatementEqual Opportunity Employer: Disability/VeteranFor more
information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons
with disabilities are encouraged to apply.
Keywords: Allegiant Air, Las Vegas , Customer Operations Communication Specialist, Other , Las Vegas, Nevada
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