Customer Care Specialist I- Must be Bilingual- Shift: M/W/TH/F 10:30-7:00 PSTand Sat 8:00-4:30 PST
Company: Franklin Energy Services
Location: Las Vegas
Posted on: January 25, 2023
Job Description:
Description
Position at Franklin Energy
**Must be Bilingual- Shift: M/W/TH/F 10:30-7:00 PST and Sat
8:00-4:30 PST**
SUMMARYWe provide our utility clients with a wide range of
energy-saving and renewable energy solutions. From individual
utility customers and construction contractors, to utilities,
municipalities, and government bodies, our clients have come to
depend on our customized energy efficiency programs to help them to
meet their energy saving goals.The Customer Care Specialist is
primarily responsible for providing a high level of customer
satisfaction by promoting participation in energy efficiency
programs. This position is also responsible for addressing and
resolving customer inquiries, problems, and complaints in
accordance with company policies and procedures. You will also be
working with others who are passionate about energy efficiency and
making a positive impact on the industry. Essential Duties and
ResponsibilitiesThis list of duties and responsibilities is not
all-inclusive and may be expanded to include other duties and
responsibilities, as management may deem necessary from time to
time.
- Answer incoming customer telephone calls and log all calls
- Work across multiple programs and phone lines and ability to
transfer calls
- Promote participation in energy efficiency programs that the
customer may qualify for
- Address and resolve customer inquiries, regarding products,
services, billing, etc.
- Establish and maintain positive working relationships with
customers by ensuring a high level of customer service
- Address and resolve customer complaints and make
recommendations
- Make outgoing calls to customers for scheduling appointments,
taking surveys, and promoting a program offering to a qualifying
customer
- Follow-up on customer calls not immediately resolved
- Provide accurate and timely information regarding the status of
customers' application and rebate checks
- Enter all required information into computerized systems to
create and maintain the customer database.
- Provide inside support to Program Manager, Energy Engineers and
Energy Advisors as needed
- Communicate with customers via alternative media
- Reliable and predictable attendance and punctualityPosition
RequirementsEducation and Experience
- High School diploma or equivalent
- Associates Degree - Preferred
- 1-2 years of previous customer service experienceRequired
Skills, Knowledge and Abilities
- Strong customer service and communication skills
- Must be able to handle a wide work variety and work in a
fast-paced environment
- Must be a detail-oriented, organized, self-starter, and have an
ability to prioritize workload
- Ability to identify and resolve project application issues with
customers and trade allies
- Knowledge of program parameters and levels of service
- Proficient in Microsoft Office, specifically Word, Excel and
Outlook
- Strong data entry skills in entering information in tracking
systems/databases
- Ability to communicate effectively, both verbally and in
writing with customers, clients and employees
- Ability to analyze and interpret data and solve practical
problems
- Knowledge of mathematical concepts such as fractions,
percentages and ratios
- Proficient in English and Spanish - Preferred
- Ability to work flexible hours. Must be available evenings and
weekend hours as needed.
- Reliable transportationLicenses & Certifications
- Valid driver's licenseTravel Requirements
- Willingness to travel up 10% of the timeEstimated Wage Range:
$13.50 - $18.50+/hour
Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off
(PTO), paid holidays, parental leave, and more!Physical Demands and
Work Environment
- Required to sit, stand, walk; talk and hear; and ability to
touch and handle tools and/or controls
- Ability to lift up to 10 pounds
- Noise Level is typically moderate
- Employee could be exposed to fumes and/or airborne particles
and risk of potential shockNote: Reasonable accommodations may be
made for individuals with disabilities to perform the essential
functions of this position.The above information describes the
general duties and requirements necessary to perform the principle
functions of the position. This shall not be construed as a
detailed description of all the duties and requirements that may be
necessary in this position.An Equal Opportunity Employer
Keywords: Franklin Energy Services, Las Vegas , Customer Care Specialist I- Must be Bilingual- Shift: M/W/TH/F 10:30-7:00 PSTand Sat 8:00-4:30 PST, Other , Las Vegas, Nevada
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