Medical Customer Service Representative

Company: Doctor's Health Network
Location: Las Vegas
Posted on: January 27, 2023

Job Description:

Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors. Experience dealing with insurances in a medical setting is a plus. Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling. Experience in medical setting is a plus. Bilingual in Spanish preferred but not required. Compensation based on qualifications and experience. *Responsibilities and Duties* * Schedules, Reschedules, cancels, and confirms appointments accurately. * Answer telephone promptly and in a polite and professional manner * Obtain and enter accurate demographic information into EMR system (name, address, telephone number, insurance information, etc.). * Schedule appointment correctly - review appointment date, time, location, and provider name with caller. * Inform caller of items to bring to appointment (including insurance card and form of ID). * Instruct caller of how to complete new patient paperwork. * Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization. * Understanding of when to escalate calls to supervisor. * Service patients * Make reminder calls as requested. * Performs other duties as assigned. *Qualifications and Skills* * Ability to handle confidential and sensitive information. * Ability to multi-task and clear communication with patients and staff is mandatory. * Must have excellent customer service and problem-solving skills. * Exceptional time management, organizational, verbal, written, interpersonal, and active listening skills. * Ability to prioritize issues and respond accordingly. * Ability to handle a "call center" environment: work quickly and multi-task. * Ability to work independently and as part of a team. * Ability to exercise good judgment to handle calls appropriately. * Must be able to organize and prioritize effectively and simultaneously. * Must possess good communication skills, verbally and orally. * Ability to demonstrate quality customer service. * Knowledge of modern office equipment and procedures. Previous EMR experience preferred but not required. * Strong verbal and written communication skills * Attentiveness to detail Job Type: Full-time Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Ability to commute/relocate: * Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Language: * Spanish (Preferred) Work Location: One location

Keywords: Doctor's Health Network, Las Vegas , Medical Customer Service Representative, Other , Las Vegas, Nevada