Advanced Technical Support Representative I - Las Vegas - 02/27/23
Company: Shift4 Payments- Allentown
Location: Las Vegas
Posted on: January 27, 2023
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Job Description:
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying
complex payments ecosystems across the world. As the leader in
commerce-enabling technology, Shift4 powers billions of
transactions annually for hundreds of thousands of businesses in
virtually every industry. For more information, visit
www.shift4.com.+ Research and resolve POS integration inquiries
from our Resellers/VAR's+ Research, diagnose, and resolve
customer's issues: strive for first call resolution whenever
possible + Work is very complex, involving the application of
advanced technical/troubleshooting skills in an area of
specialization.+ Learn deep knowledge of our company's partners,
products, services, and features we offer to field wide variety of
support calls + Some support calls originate from merchants in the
hospitality industry that use MICROS and Opera IPOS systems and
involve credit card and gift card authorization and settlement
support.+ Must understand technical fundamentals of computer
systems and/or credit card processing and have the ability to
communicate technical instructions and resolution procedures and in
a clear and concise manner, both verbally and in writing.+
Listening attentively to customer needs and concerns; while
maximizing opportunity to build rapport with the customer and our
VAR's+ Diagnose customer issues through process of elimination by
asking probing questions as well as provide resolution by
identifying problems & improving performance; researching answers &
guiding customers through corrective steps+ Receive & resolve
inbound calls, chats, projects, & manage the team caseload.+ Work
directly with Vendors and Resellers to resolve any processing
issues on both the front/back end integrations+ This position
requires employees to maintain cooperative, diplomatic working
relationships with co-workers, supervisors, customers, and the
public; work as part of a team and collaborate with colleagues; and
complete projects under tight deadlines even when there are
competing requirements and changes in assignments.+ Keep abreast of
software releases, new feature functionality of software, updates,
departmental policies and procedures and installation procedures.+
As a Payment Support Technician, you will occasionally be called
upon to perform other duties not included in this job description.+
Demonstrate exemplary performance & attendance+ Must be flexible in
work hours for 24/7 Call Center needs.+ The next class start date
for this role is 02/27/2023.+ High school diploma or equivalent is
required.+ Knowledge of customer service core principles and
practices.+ Associate's degree in Computer Information Technology
(preferred) and/or a minimum of two years of related technical
support experience.+ Experience working with credit card terminals,
POS equipment, 3rd party Stage Only VAR's.+ Familiarity with the
credit card processing authorization and settlement process as well
as major credit card processor auth/settlement file specifications
(incl. Vital, PTI, Global, NPC, FDMS, TSYS) and interchange
qualification requirements is a plus.+ Experience with
Micros/Oracle Systems a plus.+ Experience with Microsoft SQL a
plus.+ Excellent listening, written, and verbal communication
skills.+ Strong problem-solving skills with proficient attention to
detail.+ Must be able to handle multiple tasks at once in a
fast-paced call center environment.+ Familiarity with Office Suite,
Google Sheets, Knowledge Base use, & Excel.+ Proficient in relevant
computer applications.+ Bilingual (English/Spanish) is a plus, but
not required.We are an Equal Opportunity Employer and do not
discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity and/or expression, status as a
veteran, and basis of disability or any other federal, state or
local protected class.ID: 2022-3434 External Company Name: Shift4
Payments External Company URL: TestUserAdmin Street: 1551 Hillshire
Dr.
Keywords: Shift4 Payments- Allentown, Las Vegas , Advanced Technical Support Representative I - Las Vegas - 02/27/23, Other , Las Vegas, Nevada
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